Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jonathan Rosales

Tampa,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skill, excellent time management and problem solving skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Flight Attendant

American Airlines
10.2022 - 04.2023
  • Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Ensure safety and comfort of customers onboard aircraft.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.

Front Receptionist

Dave & Buster's
09.2021 - 09.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Transcribed phone messages and relayed to appropriate personnel.

Customer Service Manager

WALMART
04.2020 - 09.2021
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.

Education

No Degree - Phlebotomy

MEDICAL TRAINING CENTER
Brandon, FL
08.2023

No Degree - Certified Nursing Assistant

MEDICAL TRAINING CENTER
Brandon, FL
09.2021

High School Diploma -

Jefferson High School
Tampa, FL
05.2021

Skills

  • Customer relations
  • Leadership Techniques
  • Organization and Time Management
  • Reliable and Trustworthy
  • Quick Problem Solver
  • Bilingual (Spanish)

Certification

  • Certified Nurse Assistant
  • Phlebotomy

Timeline

Flight Attendant

American Airlines
10.2022 - 04.2023

Front Receptionist

Dave & Buster's
09.2021 - 09.2023

Customer Service Manager

WALMART
04.2020 - 09.2021

No Degree - Phlebotomy

MEDICAL TRAINING CENTER

No Degree - Certified Nursing Assistant

MEDICAL TRAINING CENTER

High School Diploma -

Jefferson High School

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Jonathan Rosales