Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Sofia Bustillo

Fulshear,TX

Summary

Dynamic professional with a proven track record at Threads, excelling in customer service and team management. Enhanced customer satisfaction through strategic engagement and streamlined operations. Skilled in conflict resolution and data entry, consistently exceeding sales targets while fostering strong client relationships. Committed to delivering exceptional results in fast-paced environments. Moreover, energetic and dependable with excellent communication skills and strong sense of responsibility. Familiar with water safety protocols and proficient in CPR and first aid, ensuring safe and enjoyable environment for all. Committed to maintaining high standards of safety and providing exceptional service to patrons.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Threads Associate

Threads
10.2024 - 05.2025
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Head Lifeguard

Swim Houston
06.2023 - 08.2024
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Trained and managed team of lifeguards on pool safety and risk management protocols.
  • Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
  • Enhanced swimmer safety by enforcing pool rules and regulations consistently.
  • Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
  • Advanced personal professional development participated in advanced lifesaving courses, such American Red Cross Lifeguard Instructor certification course.
  • Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
  • Improved team communication through the implementation of daily briefings and debriefings.

Education

Bachelor of Science - Chemistry

Texas A&M University Corpus Christi
Corpus Christi, TX
05-2028

High School Diploma -

Jordan High School
Fulshear, TX
05-2024

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Team management
  • First and CPR instruction
  • Patience and empathy
  • Relationship building
  • Critical thinking
  • Flexible schedule
  • Data entry

Certification

  • CPR/AED and First Aid, American Red Cross - June 2022, Current day

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Interests

  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Supporting STEM education initiatives and mentorship programs
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Passionate about balancing physical health with mental and emotional wellness

Timeline

Threads Associate

Threads
10.2024 - 05.2025

Head Lifeguard

Swim Houston
06.2023 - 08.2024

Bachelor of Science - Chemistry

Texas A&M University Corpus Christi

High School Diploma -

Jordan High School

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Sofia Bustillo