Melissa Lambert
Whitewater,CO
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 5 years of entrepreneurial and leadership experience. Highly effective and comfortable working with people at all levels in organization.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Owner, Wiley Threads LLC
Self-employeed
06.2020 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Managed marketing and promotion.
- Selected designs, commissioned artwork, and designed pieces.
- Wrote copy for website and promotional content.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Trained and developed team members to build human capital.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Oversaw business budget planning and administration, accounting functions, and purchasing to handle financial needs.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Interacted well with customers to build connections and nurture relationships.
General Manager of Food Service
Main Street Cafe
09.2013 - 09.2017
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Server
Main Street Cafe
09.2010 - 09.2013
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Quickly promoted to senior staff and trained new employees.
Hairstylist
Regis Hair Salon
05.2005 - 05.2010
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Trimmed, cut, and shaped hair based on customer preference.
- Counted and documented opening and closing cash amounts daily.
- Mixed pigments and used proper techniques to achieve desired color.
- Developed loyal following of clients by providing high-quality services.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
Education
GED -
Grand Junction High School
Grand Junction, CO05.2002
Skills
- Business Development
- Team Oversight
- Microsoft Excel
- Customer Service
- Staff Supervision
- Supply Ordering and Management
- Counting Money
- Compliance Requirements
- Spreadsheet Tracking
- Order Picking and Processing
- Shipping and Receiving
- Attention to Detail
Certification
- CNP - Certified Notary Public
Timeline
Owner, Wiley Threads LLC
Self-employeed
06.2020 - Current
General Manager of Food Service
Main Street Cafe
09.2013 - 09.2017
Server
Main Street Cafe
09.2010 - 09.2013
Hairstylist
Regis Hair Salon
05.2005 - 05.2010
GED -
Grand Junction High School