Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sofia Cabezas

Washington,DC

Summary

Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Server

The Cheesecake Factory
Washington, District of Columbia
04.2025 - Current
  • Provided exceptional service to guests in a dynamic dining atmosphere.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Maintained high levels of hospitality by responding to diverse guest requests.

Host

China Chilcano by Jose Andres
06.2024 - 12.2024
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Host

Gordon Ramsay Hell's Kitchen
05.2024 - 10.2024
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.

Food Runner

Jaleo by Jose Andres
11.2022 - 05.2024
  • Paying attention to guests' allergies and dietary restrictions
  • Collaborated with the kitchen staff to ensure the accuracy of orders, minimizing order errors and complaints.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Managed food presentation before delivery, ensuring all dishes met quality standards.

Host

Jaleo by Jose Andres
11.2022 - 05.2024
  • Provided an attentive and welcoming guest environment
  • Lead floor plan with careful detail and attention
  • Organized, restocked, and cleaned the host station
  • Handled high-pressure situations comfortably and efficiently, efficiently managing large parties or unexpected events during busy shifts

Education

Associate of Science - Public Health

Trinity Washington University
Washington, DC
06-2027

High School -

Capital City Public Charter School
Washington, DC
01.2023

Skills

  • Team collaboration
  • Front-of-house organization
  • Multitasking proficiency
  • Detail-oriented
  • Hospitality and accommodation
  • Customer engagement
  • Professional appearance
  • Bilingual

Languages

  • English
  • Spanish

Timeline

Server

The Cheesecake Factory
04.2025 - Current

Host

China Chilcano by Jose Andres
06.2024 - 12.2024

Host

Gordon Ramsay Hell's Kitchen
05.2024 - 10.2024

Food Runner

Jaleo by Jose Andres
11.2022 - 05.2024

Host

Jaleo by Jose Andres
11.2022 - 05.2024

Associate of Science - Public Health

Trinity Washington University

High School -

Capital City Public Charter School
Sofia Cabezas