Sofia Cappuccio
SOMERVILLE,New Jersey
Summary
Results-driven leader and skilled problem-solver with a strong background in team leadership, management, and operational excellence. Proven ability to multitask effectively while delivering exceptional service, enhancing customer satisfaction, and ensuring safety.
Personable and highly motivated, with a talent for fostering positive work environments and leading teams to success. Well-versed in operational procedures, with strong organizational and communication skills. Dedicated to maximizing productivity and driving team performance.
Overview
3
3
years of professional experience
Work History
Shift Leader
Playa Bowls
05.2024 - Current
- Train new employees and delegate daily tasks and responsibilities.
- Maintain a clean and safe work environment while ensuring all employees adhere to safety guidelines and protocols.
- Complete cash and credit card transactions accurately using POS software.
- Oversee daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Restaurant Hostess
The Old Key Lime House
01.2024 - 03.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Lifeguard
SELA Realty Investments
03.2022 - 09.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Responded to emergency situations in a timely, efficient manner.
Education
Associate of Science - Nursing
Raritan Valley Community College
Somerville, NJ01-2028
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
Timeline
Shift Leader
Playa Bowls
05.2024 - Current
Restaurant Hostess
The Old Key Lime House
01.2024 - 03.2024
Lifeguard
SELA Realty Investments
03.2022 - 09.2022
Associate of Science - Nursing
Raritan Valley Community College
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