SOFIA CARDONA ARANGO
Miami,FL
Summary
Experienced luxury sales professional with a proven ability to build lasting client relationships and deliver exceptional, personalized customer experiences. Expertise in high-end product knowledge, inventory management, and bespoke service. Team-oriented, results-driven, and adaptable to evolving client needs, with a strong focus on increasing sales through strategic upselling and practices that drive profitability.
Overview
7
7
years of professional experience
Work History
Stylist
Hera Sea Swimwear
01.2022 - Current
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
Customer Service Specialist
Café Milano Restaurant and bar
05.2021 - 08.2023
- Delivered exceptional customer service by accurately recording and serving orders
- Maintained thorough knowledge of products, providing personalized recommendations
- Consistently exceeded customer satisfaction goals through effective communication and problem-solving.
Luxury Retail Sales Associate
Carolina Herrera
01.2018 - 12.2021
- Presented high-end products and provided personalized recommendations to clients
- Supported the team in meeting and exceeding sales targets.
- Greeted customers and helped with product questions, selections, and purchases.
Marketing, Design, and Sales Assistant
Sonia Heilborn S.A.S | Artigiano Orfebres S.A.S
01.2020 - 11.2021
- Played a key role in the marketing and sales team of a luxury designer jewelry brand, assisting in the development of marketing projects including campaign planning, location scouting, and model selection
- Assisted in virtual sales, handling online customer inquiries, processing orders, and providing personalized product recommendations
- Managed order organization and shipment logistics, ensuring timely and efficient delivery of luxury jewelry items.
Education
Fashion Designer -
Institute of Education Comfandi
Cartago, Colombia08.2020
Professional Business Administration -
Catholic University
Pereira, Colombia06.2020
Skills
Team Player
Communication skills
Organizational Skills
Time management Skills
Leadership
Flexibility
Fashion Industry Awareness
Negotiation and Persuasion
Excellent customer service
Bilingual
Technicalskills
MS Office (Microsoft Word, Excel, Power Point)
Proficient in managing POS system
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Stylist
Hera Sea Swimwear
01.2022 - Current
Customer Service Specialist
Café Milano Restaurant and bar
05.2021 - 08.2023
Marketing, Design, and Sales Assistant
Sonia Heilborn S.A.S | Artigiano Orfebres S.A.S
01.2020 - 11.2021
Luxury Retail Sales Associate
Carolina Herrera
01.2018 - 12.2021
Professional Business Administration -
Catholic University
Fashion Designer -
Institute of Education Comfandi
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