Sydney Wardle
CA
Summary
Knowledgeable in customer service with background in hospitality, known for providing exceptional guest experiences. Demonstrated ability to handle diverse tasks, including front desk operations and sales skills.
Overview
4
4
years of professional experience
Work History
Stylist
Grace Loves Lace
07.2023 - 01.2024
- Hitting sales targets and store metrics
- Keeping an organized book of brides
- Personalizing the experience for each guest.
- Scheduled regular follow-up appointments with Brides to lock in sales
- Keeping a positive environment and motivating my colleagues
Financial Services Representative
Fidelity Investments
01.2023 - 05.2023
- Adjusted quickly to working and completing my studies remotely
- improved testing scores by 20% in 2 weeks
- deposited checks at the branch
Member Experience Manager
The Private Suites
11.2021 - 01.2023
- High profile client facing
- Delegating other departments
- Service recovery
- Creating experiences of ease for the guests under high pressure situations
- Leading a team
- Constantly evolving with the company in order to perform better as well as creating more seamless experiences for the guests
Reservation Agent
Marriott Corporation
06.2021 - 09.2021
- Assisted clients in finding ideal accommodations for both business and travel
- Provided customers with information about availability and pricing.
- Gave excellent customer service and utilized personal knowledge of the area to customize experiences for clients
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
Cash Lead
American Eagle
06.2020 - 06.2021
- Helped customers with finding ideal clothing to meet their individual style
- Accompanied management in motivating team members to meet sales goals
- Had the responsibility of up keeping the register to make sure all transactions were done properly
- Trained in retail management
Education
High School Diploma -
Mountain Heights Academy
West Jordan, Utah05.2021
Skills
- Customer Service
- Sales Experience
- Engaging
- Detail Oriented
- Well Under Pressure
- Service Oriented
- Organized
- Team Player
- Prompt
- Time Management
- Discreet
- Friendly
- Adaptable
- Quick Learner
- Personable
Accomplishments
I have completed my SIE exam.
Awards
Honors List 2021
Timeline
Stylist
Grace Loves Lace
07.2023 - 01.2024
Financial Services Representative
Fidelity Investments
01.2023 - 05.2023
Member Experience Manager
The Private Suites
11.2021 - 01.2023
Reservation Agent
Marriott Corporation
06.2021 - 09.2021
Cash Lead
American Eagle
06.2020 - 06.2021
High School Diploma -
Mountain Heights Academy
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