Sofia Carrozza
Pawling,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Waterfront Director
Pawling Recreation
05.2023 - Current
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Partnered across departments to run smooth, professional events and activities.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Ski Instructor
Thunder Ridge
11.2020 - 01.2023
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Warned patrons of unsafe or hazardous conditions and suggested alternative activities during closures.
- Conducted patrols to identify and help those in need of immediate care and assistance.
- Offered constructive feedback to clients to help reach goals.
- Developed relationships with clients to provide ongoing support and encouragement.
- Trained athletes in proper use of equipment for safety and maximum results.
Assistant Waterfront Director
Pawling Recreation
05.2022 - 08.2022
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
Lifeguard
Pawling Recreation
05.2019 - 09.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
Education
Bachelor of Arts - Psychology
Fairleigh Dickenson University
Madison, NJ05.2025
Skills
- Team Leadership
- Resource Allocation
- Staff Training
- Attention to Detail
- Team Building
- Conflict Resolution
- Analytical Thinking
- Written Communication
Timeline
Waterfront Director
Pawling Recreation
05.2023 - Current
Assistant Waterfront Director
Pawling Recreation
05.2022 - 08.2022
Ski Instructor
Thunder Ridge
11.2020 - 01.2023
Lifeguard
Pawling Recreation
05.2019 - 09.2021
Bachelor of Arts - Psychology
Fairleigh Dickenson University
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