Sofia Chauhadry
Dumont,USA
Summary
Multilingual allied health care professional with a strong desire to contribute to the medical field. Eager to leverage skills and education in healthcare to make a positive impact on patient care and outcomes. Seeking a position to apply diverse language abilities and clinical expertise in a dynamic healthcare setting. Passionate about delivering high-quality care and fostering a supportive environment for patients and colleagues alike.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Chronic Care Manager
Nephrological Associates
12.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Assessed clients and developed plans to meet needs.
- Promoted patient self-management by providing education on chronic condition management and healthy lifestyle choices.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Monitored patient progress closely, adjusting care plans as needed to promote ongoing improvement.
- Reduced hospital readmission rates by providing comprehensive discharge planning and follow-up support.
Registered Medical Assistant
ENT and Allergy Associates
05.2023 - 11.2024
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
- Supported diagnostic processes with proficient collection of specimen samples for laboratory testing purposes.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
Call Center Representative
ENT and Allergy Associates
02.2022 - 11.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Educated customers about billing, payment processing and support policies and procedures.
Registered Medical Assistant
ENT and Allergy Associates
07.2020 - 02.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared and administered medications to alleviate patient symptoms.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Enhanced patient care by efficiently performing routine tests and measurements.
- Streamlined office procedures for faster processing of insurance claims and patient paperwork.
- Obtained client medical history, medication information, symptoms, and allergies.
- Prepared lab specimens for diagnostic evaluation.
Patient Representative
ENT and Allergy Associates
09.2018 - 07.2020
- Greeted and assisted patients with check-in procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided excellent customer service to patients and medical staff.
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Medical Assistant/Receptionist
Womens OWN OBGYN
10.2014 - 09.2018
- Patient reception, Insurance verification, appointment scheduling, maintained inventory, answering multiple lines, accounts receivable, collection follow up.
- Triage patients
- Assist MD with procedures
- Call in prescriptions
- Maintained current and accurate medical records for patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed billing processes accurately, minimizing discrepancies and improving revenue collection rates for the practice.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
Education
Associate of Applied Science - Anatomy And Physiology,
Bergen Community College
Paramus, NJ01.2015
CPC - Certified Professional Coder
SMC Academy LLC
Chicago, IL12-2025
Skills
- Care planning
- Case assessments
- Clinical documentation
- Program management
- Decision-making
- Schedule management
- Epic systems
- Next Gen
- Codes compliance
- Quality assurance controls
- CPR/AED
- Billing information collection
- Insurance billing procedures
- Medical terminology
- HIPAA compliance
- Vital signs monitoring
- Customer service
Certification
- CPR Certification
- Certified Medical Assistant January 2015 to Present
- Certified Professional Coder (Pending)
Languages
Japanese, Urdu - Fluent
Timeline
Chronic Care Manager
Nephrological Associates
12.2024 - Current
Registered Medical Assistant
ENT and Allergy Associates
05.2023 - 11.2024
Call Center Representative
ENT and Allergy Associates
02.2022 - 11.2022
Registered Medical Assistant
ENT and Allergy Associates
07.2020 - 02.2022
Patient Representative
ENT and Allergy Associates
09.2018 - 07.2020
Medical Assistant/Receptionist
Womens OWN OBGYN
10.2014 - 09.2018
Associate of Applied Science - Anatomy And Physiology,
Bergen Community College
CPC - Certified Professional Coder
SMC Academy LLC
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