Sofia Concha
Houston,TX
Summary
Results-driven Sales Manager with proven expertise in sales strategy development, account management, and team leadership. Committed to enhancing customer relationships and driving revenue growth through effective communication and problem-solving.
Overview
9
9
years of professional experience
Work History
Sales Manager
Ulta Salon and Cosmetics
Pearland, Texas
12.2023 - Current
- Performed sales consultations and educated clients on products and services.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Managed daily operations of sales department, including supervision of staff members.
- Utilized CRM software to track customer interactions and follow-ups.
- Participated in training sessions to enhance sales techniques and knowledge.
- Managed inventory levels to ensure product availability for customers.
- Developed relationships with clients to understand their needs and preferences.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Assisted in creating sales strategies to increase product visibility.
Hospitality Manager
HEB Grocery Store
Kingwood, Texas
11.2022 - 12.2023
- Coordinated inventory management to maintain stock levels efficiently.
- Implemented merchandising strategies to attract customers effectively.
- Monitored compliance with health and safety regulations consistently.
- Organized and managed staff schedules, ensuring adequate coverage for all shifts.
- Created detailed reports on occupancy levels, revenue statistics, customer feedback.
- Reviewed billing processes regularly to ensure accuracy prior to invoicing customers.
- Provided guidance and support to employees regarding hospitality industry best practices and standards.
- Coordinated catering events from planning to execution, ensuring client satisfaction.
- Developed menus aligned with client preferences and dietary restrictions.
- Organized logistics including transportation, setup, and breakdown of event sites.
- Negotiated contracts with clients for catering services ensuring reasonable rates were charged.
- Maintained accurate records of orders and deliveries for catering services.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Restaurant General Manager
Panda Express
Houston, Texas
05.2016 - 11.2022
- Managed daily operations to ensure efficient restaurant performance.
- Trained and developed staff to enhance team productivity and service quality.
- Oversaw inventory management and ordering processes for timely supplies.
- Implemented company policies and procedures to maintain operational standards.
- Conducted regular inspections to maintain cleanliness and safety standards.
- Scheduled staff shifts and monitored labor costs.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
- Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
- Ensured compliance with health, safety and sanitation standards.
- Resolved customer complaints in a professional manner.
- Provided direction, guidance and motivation to team members.
- Monitored daily operations to ensure adherence to established policies and procedures.
- Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Analyzed sales figures and trends to develop sales strategies that maximize profits.
Education
High School Diploma -
Jersey Village High School
Cypress, TX03-2018
Some College (No Degree) -
Lonestar College
Cypress, TXSkills
- Sales strategy development
- Account management
- Inventory management
- Customer relationship management
- Team leadership
- Problem solving
- Effective communication
- Staff development
- Conflict resolution
- KPI analysis
- Office software
- Scheduling coordination
- Event coordination
- Attention to detail
Languages
Spanish
Native/ Bilingual
American Sign Languaage
Elementary
Timeline
Sales Manager
Ulta Salon and Cosmetics
12.2023 - Current
Hospitality Manager
HEB Grocery Store
11.2022 - 12.2023
Restaurant General Manager
Panda Express
05.2016 - 11.2022
High School Diploma -
Jersey Village High School
Some College (No Degree) -
Lonestar College
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