Sofia Estrada
Anaheim,CA
Summary
Project and operations professional supporting multi-site low-voltage security integration across access control, CCTV, and network infrastructure. Leading planning through testing, commissioning, punch-list completion, and turnover while coordinating technicians, subcontractors, vendors, and clients to keep work aligned, documented, and on schedule.
Overview
1
1
Language
12
12
years of professional experience
Work History
Field Install Manager
CBX SOLUTIONS
05.2023 - Current
- Lead installation and operational delivery of multi-site low-voltage security integration projects involving access control, surveillance, and network infrastructure.
- Coordinate project execution from planning and installation through testing, commissioning, punch-list completion, final acceptance, and turnover.
- Direct field technicians and subcontractors while coordinating schedules, production requirements, site readiness, quality expectations, and project priorities.
- Monitored field execution for compliance with safety requirements, project specifications, quality standards, and manufacturer specifications.
- Coordinated among customers, vendors, technicians, and internal teams to resolve field issues and ensure project momentum.
- Perform technical troubleshooting, quality inspections, system reviews, and final acceptance activities to support successful project delivery.
- Implemented operational processes that enhanced project consistency, communication, execution, and customer satisfaction.
- Build and maintain business relationships with major multifamily housing clients, including American Campus Communities, AvalonBay Communities, and AMLI Residential.
Service Operations Coordinator
CONVERGINT TECHNOLOGIES
06.2022 - 05.2023
- Coordinated technician dispatching, scheduling, service requests, and customer communications to ensure efficient service delivery.
- Coordinated technicians, vendors, and customers to support timely service delivery, issue resolution, and completion of service requirements.
- Managed service operations administration for contract renewals, invoicing, procurement, and documentation to enhance customer follow-up.
- Tracked service performance metrics and maintained operational records to provide management with visibility for informed decision-making.
Staff Specialist
COUNTY OF ORANGE – OFFICE ON AGING
10.2021 - 06.2022
- Analyzed operational data and prepared reports that informed program and management decisions, contributing to strategic planning.
- Collaborated with community organizations and service providers to enhance program delivery and ensure compliance with regulations.
- Maintained compliance with federal, state, and local program requirements.
- Coordinated special projects, program reporting, provider reimbursement reviews, and administrative activities to enhance overall program effectiveness.
Loan Consultant
RESCUE ONE FINANCIAL
08.2018 - 10.2021
- Consulted clients on Rescue One Financial loan options and repayment plans
- Reviewed financial documents for loan eligibility and accuracy
- Explained loan terms, rates, and payment schedules to clients
- Coordinated with processors, underwriters, and closing teams on loan status updates.
- Communicated financial information and coordinated documentation and follow-up while managing customer relationships and evaluating requirements.
Reservations Agent
TRAVEL IMPRESSIONS
08.2014 - 08.2018
- Handled traveler inquiries regarding vacation reservations and package details, ensuring accurate information delivery.
- Booked flights, hotel stays, and tours through reservation systems.
- Collaborated with travel suppliers to confirm details and schedules, streamlining the reservation process.
- Verified supplier availability for Travel Impressions vacation itineraries to facilitate seamless booking.
- Resolved reservation issues while following Travel Impressions service standards.
- Supported customer communication, reservation updates, scheduling, service requests, and problem resolution in a high-volume customer setting.
Education
High School Diploma -
Buena Park High School
Buena Park, CAPersonal Information
Title: PROJECT MANAGER | SECURITY INTEGRATION | LOW-VOLTAGE | OPERATIONS
PROFESSIONAL SUMMARY
- Languages: English & Spanish
TARGET POSITIONING
- Primary targets: Project Manager
- Security Project Manager
- Low-Voltage Project Manager
- Electronic Security Project Manager
- Senior Project Coordinator
- Data Center Project Coordinator
- Transferable value: Field leadership + project lifecycle coordination + security technology + client/vendor management + operational execution.
Languages
Spanish
Native/ Bilingual
Timeline
Field Install Manager
CBX SOLUTIONS
05.2023 - Current
Service Operations Coordinator
CONVERGINT TECHNOLOGIES
06.2022 - 05.2023
Staff Specialist
COUNTY OF ORANGE – OFFICE ON AGING
10.2021 - 06.2022
Loan Consultant
RESCUE ONE FINANCIAL
08.2018 - 10.2021
Reservations Agent
TRAVEL IMPRESSIONS
08.2014 - 08.2018
High School Diploma -
Buena Park High School