Sofia Fairman
Concord,NC
Overview
3
3
years of professional experience
Work History
Banquet Server
Northstone Country Club
Huntersville, NC
10.2022 - Current
- Verified food tray contents and transported each from kitchen to banquet hall.
- Adhered to sanitation and safety policies, protecting establishment and patrons.
- Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
- Removed and replaced dirty dishes and utensils to maintain table settings.
- Noted timing of meal progression, keeping kitchen staff informed.
- Prepared for busy periods by restocking stations and maintaining clean work areas.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Transmitted orders to bar and kitchen staff by recording customer choices on POS system or notepad.
- Resolved guest complaints to maintain complete customer satisfaction.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
Barista
Dunkin' Donuts
Charlotte, NC
10.2021 - 12.2023
- Described menu items to customers and suggested appealing products.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Wrapped, labeled and dated food items for sale.
- Utilized POS system to receive and process customer payments.
- Provided customers with product details, coffee blends and preparation descriptions.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Prepared and served hot or cold beverages.
- Received and accurately processed customer payments.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Stocked customer service stations with paper products or beverage preparation items.
- Utilized coffee maker and espresso machine to prepare coffee.
Employee
Sully's Shaved ice
Charlotte, NC
03.2021 - 06.2022
- Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Assembled and prepared ice cream-based drinks, following recipes to produce consistent products.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Processed telephone orders, reviewing and verifying information for accuracy.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Scooped ice cream for sundaes and made milkshakes for patrons.
- Memorized menu items, identifying allergens to streamline service to customers.
Education
High School Diploma -
Cox Mill High School
Concord, NC06.2022
Some College (No Degree) - Undecided
University of North Carolina At Charlotte
Charlotte, NCTimeline
Banquet Server
Northstone Country Club
10.2022 - Current
Barista
Dunkin' Donuts
10.2021 - 12.2023
Employee
Sully's Shaved ice
03.2021 - 06.2022
High School Diploma -
Cox Mill High School
Some College (No Degree) - Undecided
University of North Carolina At Charlotte