Overview
Work History
Education
Timeline
Generic

Sofia Fairman

Concord,NC

Overview

3
3
years of professional experience

Work History

Banquet Server

Northstone Country Club
Huntersville, NC
10.2022 - Current
  • Verified food tray contents and transported each from kitchen to banquet hall.
  • Adhered to sanitation and safety policies, protecting establishment and patrons.
  • Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
  • Removed and replaced dirty dishes and utensils to maintain table settings.
  • Noted timing of meal progression, keeping kitchen staff informed.
  • Prepared for busy periods by restocking stations and maintaining clean work areas.
  • Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
  • Transmitted orders to bar and kitchen staff by recording customer choices on POS system or notepad.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
  • Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.

Barista

Dunkin' Donuts
Charlotte, NC
10.2021 - 12.2023
  • Described menu items to customers and suggested appealing products.
  • Demonstrated techniques on using multiple beverage machines with new team members.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Wrapped, labeled and dated food items for sale.
  • Utilized POS system to receive and process customer payments.
  • Provided customers with product details, coffee blends and preparation descriptions.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Maintained calm demeanor during high-volume periods and special events.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Prepared and served hot or cold beverages.
  • Received and accurately processed customer payments.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Utilized coffee maker and espresso machine to prepare coffee.

Employee

Sully's Shaved ice
Charlotte, NC
03.2021 - 06.2022
  • Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Assembled and prepared ice cream-based drinks, following recipes to produce consistent products.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Processed telephone orders, reviewing and verifying information for accuracy.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Scooped ice cream for sundaes and made milkshakes for patrons.
  • Memorized menu items, identifying allergens to streamline service to customers.

Education

High School Diploma -

Cox Mill High School
Concord, NC
06.2022

Some College (No Degree) - Undecided

University of North Carolina At Charlotte
Charlotte, NC

Timeline

Banquet Server

Northstone Country Club
10.2022 - Current

Barista

Dunkin' Donuts
10.2021 - 12.2023

Employee

Sully's Shaved ice
03.2021 - 06.2022

High School Diploma -

Cox Mill High School

Some College (No Degree) - Undecided

University of North Carolina At Charlotte
Sofia Fairman