Sofia Frillici
Sugarfish
Thousand Oaks,CA
2
Languages
1
Certification
3
years of professional experience
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in a a timely manner. Maintains focus and a positive attitude in stressful situations and high-volume environments.
Work History
Hostess/Server
7 Months- Maintained thorough menu knowledge and explained the omakase service details to guide guest ordering decisions
- Managed reservations, waitlist, and guest seating to maintain smooth front-of-house flow.
- Maintained clean, organized dining areas and prepared tables for steady turnover.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Front Desk Assistant
3 Months- Greeted members and guests, delivering friendly front desk support and smooth check-in experience.
- Processed membership transactions and updated account details accurately in club systems.
- Monitored lobby and front desk areas, maintaining organized, welcoming appearance throughout shifts.
Front Desk Receptionist
4 Months- Distributed incoming mail and packages promptly to staff, facilitating communication.
- Recorded visitor information accurately, strengthening security measures and visitor tracking.
- Scheduled appointments efficiently, optimizing the office calendar.
- Operated multi-line phone system efficiently, routing calls to appropriate staff.
Hostess
3 Months- Provided accurate information on hours, seating, and menu to enhance customer experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
2nd Assistant Manager/Sales Associate
7 Months- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Processed customer returns, exchanges, and refunds according to store policy to ensure customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Associate of Applied Science - Criminal Justice
Skills
Effective multitasking
Reservation Management
Safe food handling
Telephone communication
Teamwork and collaboration
Food handling
Patience and empathy
Organizational skills
Certification
- Food Handler, Trust20 - Exp. 03/2029
- Alcoholic Beverage Control Certfited - 07/2026
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Hostess/Server
Sugarfish
03.2026 - CurrentRead More
Front Desk Assistant
EOS Fitness
11.2025 - 02.2026Read More
Front Desk Receptionist
Daland Swim School
02.2025 - 06.2025Read More
Hostess
Paradise Beach Cove Cafe
02.2024 - 05.2024Read More
2nd Assistant Manager/Sales Associate
Zumiez
05.2023 - 12.2023Read More
Moorpark College
Associate of Applied Science from Criminal Justice
Read More