Sofia Gaglione
Floral Park,New York
Summary
IT security professional with proven track record in safeguarding digital infrastructures and preventing cyber threats. Adept at implementing security measures and protocols that ensure data integrity and confidentiality. Known for excellent teamwork and adaptability, capable of navigating dynamic environments. Skilled in risk management and incident response, consistently delivering reliable security solutions.
Overview
5
5
years of professional experience
Work History
IT Support Associate
Forchelli Deegan Terrana LLP
01.2024 - Current
- Direct high-stakes technical projects and incident responses to ensure seamless business operations with minimal disruption.
- Enforces organizational security baselines and identity controls for 150+ users across a hardened Windows domain environment.
- Provisions secure, hardened workstation baselines and manages endpoint deployment of anti-malware, EDR agents, and enterprise host security tools.
- Governs Identity and Access Management (IAM) infrastructure, auditing user access rights to enforce the Principle of Least Privilege (POLP) and maintain compliance documentation.
Helpdesk Support Engineer
Department of Financial Services
01.2023 - 01.2024
- Cataloged security incidents with accurate timelines and technical details to facilitate effective auditing and compliance.
- Managed MFA enrollment and troubleshooted authentication failures, ensuring 100% compliance with corporate identity verification standards.
- Balanced multiple tasks simultaneously, maintaining focus on delivering optimal outcomes for each client interaction.
- Demonstrated adaptability by quickly learning new software tools and technologies as needed for providing seamless support experiences.
Mac Support Associate
Force Therapeutics
07.2022 - 10.2022
- Audited local user accounts and secure tokens to ensure proper cryptographic chain-of-custody for macOS user authentication
- Supported team with knowledgeable administrative assistance among 30 users.
- Enforced full-disk encryption (FDE) and managed secure institutional recovery keys.
- Monitored employee and customer interactions to assess quality of service.
Technical Support Intern
Research Foundation Of CUNY
09.2021 - 06.2022
- Analyzed IT asset inventory and access protocols to identify and eliminate potential shadow IT vulnerabilities.
- Contributed to the internal security knowledge base, authoring documentation to help end-users identify current social engineering and phishing tactics.
- Boosted customer retention rates through empathetic listening skills and tailored solutions based on individual needs.
- Documented common technical issues and solutions in knowledge base for future reference.
Education
Bachelor of Science - Cybersecurity (100% Online)
State University of New York At SUNY Canton
Canton, NY05.2029
Certificate - Cybersecurity Bootcamp (6 Months)
Fu Foundation School of Engineering & Applied Science
New York, NY04.2022
Skills
- Mobile security management
- Security awareness training
- Ethical hacking
- Analytical problem-solving
- Adaptability
- Incident response management
- Application security
- Teamwork
- Multitasking
- Python
Timeline
IT Support Associate
Forchelli Deegan Terrana LLP
01.2024 - Current
Helpdesk Support Engineer
Department of Financial Services
01.2023 - 01.2024
Mac Support Associate
Force Therapeutics
07.2022 - 10.2022
Technical Support Intern
Research Foundation Of CUNY
09.2021 - 06.2022
Bachelor of Science - Cybersecurity (100% Online)
State University of New York At SUNY Canton
Certificate - Cybersecurity Bootcamp (6 Months)
Fu Foundation School of Engineering & Applied Science