Sofia Garcilazo
Colton,CA
Summary
To gain employment where my customer service/billing experience, interpersonal skills and client relations may be utilized so that I may grow with the company.
Overview
14
14
years of professional experience
Work History
Senior Billing Specialist
WebPT
Phoenix, AZ
12.2019 - Current
- Verified accuracy of accounts payable payments.
- Reconciled accounts receivable to general ledger.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Processed payment via telephone with focus on accuracy and efficiency.
- Utilized various software programs to process customer payments.
- Collaborated with customers to resolve disputes.
- Audited and corrected billing and posting documents for accuracy.
- Prepared itemized statements, bills, or invoices and recorded amounts due for services rendered.
- Researched and resolved billing discrepancies to enable accurate billing.
- Negotiated payment plans with delinquent clients, minimizing losses while maintaining positive customer relationships.
- Demonstrated strong attention to detail by identifying and correcting minor errors before they escalated into major issues, contributing to overall accuracy in billing processes.
- Informed customer's of how their insurance processed their claims based on their plan with their insurance provider.
- Assist with translating for our Spanish speaking customer's.
Billing Senior Rep/Lead
Cardinal Health/Edgepark
Ontario, CA
07.2012 - 11.2019
- Evaluated staff performance and provided coaching to address inefficiencies.
- Resolved customer service issues.
- Placed orders for patients/nurses, assisted in setting up new accounts.
- Followed up with patient's on the reorder of their medical supplies.
- Distributed audits to the staff, ran nightly reports, trained representatives on new policies and procedures with insurance.
- Assisted with escalated supervisor calls.
- Verified insurance plans, checked on authorizations, issued refunds for patient overpayments, transferred balances, explained EOB's, faxed DWO, verify that DWO has been filled out correct.
- Assisted in translating for our Spanish speaking callers.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
Certificate - Business Operations
Skadron College of Business
San Bernardino, CASkills
- Fluent in Spanish,
- Task prioritization
- Documentation skills
- Paperwork and documentation
- Active listening
- Customer service support
- Reliability
- Billing dispute resolution
- Customer service
- Attention to detail
- HIPAA compliance
Timeline
Senior Billing Specialist
WebPT
12.2019 - Current
Billing Senior Rep/Lead
Cardinal Health/Edgepark
07.2012 - 11.2019
Certificate - Business Operations
Skadron College of Business