Sofia Gerst
Lowell,IN
Summary
I am a Elementary Education major that has 3 years of experience in food service and a record of working up to a leadership position. I am tech savvy and quick to adapt to different platforms. I strive to make everyone feel welcomed, while also getting work done in a proficient and timely manor.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager in Training
McDonalds
Lowell, IN
04.2024 - Current
- Resolved conflicts between employees or customers in a timely manner while maintaining professionalism.
- Encouraged collaboration between different teams within the organization by creating an atmosphere of trust and respect.
- Provided coaching and mentoring to team members on a regular basis.
- Maintained accurate records of employee attendance, performance reviews, disciplinary actions.
- Ensured compliance with all applicable laws regarding labor relations and safety regulations.
Area Leader
McDonald's
Lowell, IN
02.2023 - 03.2024
- Evaluated employee performance through observation, feedback, and evaluations.
- Greeted customers to determine wants or needs.
- Monitored area performance metrics and identified areas for improvement.
- Supervised the crew when the managers were away.
Crew Trainer
McDonalds
Lowell, IN
10.2022 - 02.2023
- Encouraged open communication between trainees and management throughout the learning process.
- Maintained up-to-date records of all employees' training progress and certification status.
- Collaborated with other trainers to develop effective methods for teaching new concepts.
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
Crew Member
McDonalds
Lowell, IN
07.2021 - 10.2022
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Adhered to health department regulations regarding food handling procedures.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Resolved customer complaints in a professional manner.
Education
High School Diploma -
Lowell Senior High School
Lowell, IN06-2022
Some College (No Degree) - Elementary Education
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- MS Word, Excel, and Outlook
- Leadership
- Group Instruction
- Collaboration
- Time Management
Certification
- Excel
References
References available upon request.
Timeline
Manager in Training
McDonalds
04.2024 - Current
Area Leader
McDonald's
02.2023 - 03.2024
Crew Trainer
McDonalds
10.2022 - 02.2023
Crew Member
McDonalds
07.2021 - 10.2022
High School Diploma -
Lowell Senior High School
Some College (No Degree) - Elementary Education
Ivy Tech Community College of Indiana
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