Sofia Gilchrist
Kalama
Summary
Dynamic and dedicated professional with experience at Dutch Bros, excelling in team collaboration and customer service. Proven ability to enhance customer satisfaction through active listening and problem-solving. Skilled in operating espresso machines and training new staff, fostering a positive environment that encourages repeat business.
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Tukes Taphouse
BGHC
Battle Ground, WA
03.2026 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Barista
Dutch Bros
Kelso, WA
07.2024 - 03.2026
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained regular and consistent attendance and punctuality.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Resolved Conflict quickly and maintained a positive environment in stressful periods.
Dog Sitter
Dorothy Mclelland
Longview, WA
03.2022 - 10.2024
- Exercised animals regularly with walks and rigorous play activities.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Provided exercise opportunities for the dogs, taking them on daily walks or trips to local parks as requested by the client.
- Enhanced clients'' satisfaction by providing attentive and personalized care for their dogs.
- Demonstrated reliability and trustworthiness by consistently arriving punctually for scheduled appointments or services.
Church Custodian
David Gilchrist
Longview, WA
04.2023 - 07.2024
- Safeguarded congregation health during flu seasons by regularly sanitizing high-touch surfaces throughout the facility.
- Maximized efficiency in custodial duties through well-organized scheduling and prioritization of tasks.
- Actively participated in emergency preparedness planning and drills, ensuring the safety of all church members during potential crisis situations.
- Increased longevity of church furnishings by implementing appropriate cleaning methods and maintenance routines.
- Enhanced cleanliness and appearance of church facilities by consistently performing thorough maintenance tasks.
Dishwasher
As You Wish Weddings
Vancouver, WA
05.2022 - 07.2024
- Followed supervisor instructions to complete tasks on time.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Utilized effective time management skills to balance dishwashing duties with any additional cleaning or food preparation tasks assigned.
- Stepped into additional roles during busy times to boost coverage of important stations.
Education
High School Diploma -
Homeschooled
Longview, WA06-2024
Skills
- Team collaboration
- Active listener
- Order taking
- Friendly and outgoing
- Problem-solving
- Opening and closing duties
- Team leadership
Timeline
Tukes Taphouse
BGHC
03.2026 - Current
Barista
Dutch Bros
07.2024 - 03.2026
Church Custodian
David Gilchrist
04.2023 - 07.2024
Dishwasher
As You Wish Weddings
05.2022 - 07.2024
Dog Sitter
Dorothy Mclelland
03.2022 - 10.2024
High School Diploma -
Homeschooled