Sofia Gonzalez Dun
Valdosta,GA
Summary
Dynamic and results-oriented professional with experience at Grace Cafe, demonstrating exceptional customer service and problem-solving skills. Fluent in Spanish and Portuguese, adept at improving guest satisfaction and supporting team efforts. Proven ability in database management and bilingual communication, enhancing operational efficiency and customer engagement.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Intern
Grace Cafe
08.2024 - Current
- Collected, arranged, and input information into database system, Church Windows.
- Improved guest satisfaction by providing warm and welcoming greetings upon arrival.
- Skilled at working independently and collaboratively in a team environment.
- Supported special events by setting up tables, serving food, and cleaning up after event completion.
Cashier
Ricos Tacos
07.2023 - 10.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Learned duties for various positions and provided backup at key times.
- Provided exceptional customer service to both English-and Spanish-speaking customers through bilingual communication skills.
Volunteer
South Georgia Medical Center
05.2023 - 07.2023
- Ensured accurate inventory management of necessary supplies within designated storage areas, allowing quick access during high-pressure situations.
- Supported nursing staff with non-medical tasks, alleviating workload pressures for more effective patient care.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Offered real-time bilingual support for inquiries, complaints, and resolutions.
Education
Bachelor of Science - Psychology
Valdosta State University
Valdosta, GA05-2028
High School Diploma -
Valdosta, GA05-2024
Skills
- Teamwork and Collaboration
- Quick Learner
- Fast Learner
- Problem-Solving
- Spanish and Portuguese Fluency
- Social Media
- Telephone Etiquette
- Public Speaking
- Appointment Coordination
- Cleaning and sanitizing
- Customer service excellence
- Money Handling
Certification
- Georgia Seal of Biliteracy Georgia Department of Education September, 2024
.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Intern
Grace Cafe
08.2024 - Current
Cashier
Ricos Tacos
07.2023 - 10.2023
Volunteer
South Georgia Medical Center
05.2023 - 07.2023
Bachelor of Science - Psychology
Valdosta State University
High School Diploma -
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