Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
Generic

Sofia Gurevich

San Luis Obispo,CA

Summary

Results-driven customer service professional with extensive experience in delivering exceptional client support. Recognized for enhancing customer satisfaction and loyalty through effective communication and adept problem-solving. Demonstrated success in streamlining operational processes to elevate the overall customer experience.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Mario's 3.10
Tigard, Oregon
11.2022 - Current
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Provided accurate information about products and services to customers.
  • Stocked shelves with various types of wrapping paper, ribbons, bows, and tissue papers.
  • Provided gift wrapping services for purchased items during peak holiday periods.
  • Assisted team members to maintain a productive and efficient workspace.
  • Greeted patients and provided friendly customer service.
  • Organized brand displays and ensured necessary stock was accurately placed.

Visual Merchandiser

Mario's
Portland, Oregon
06.2023 - 12.2023
  • Developed and implemented seasonal merchandising plans to reflect current trends.
  • Planned commercial displays to entice and appeal to customers.
  • Collaborated with colleagues across multiple departments to ensure successful completion of projects.
  • Helped customers locate desired items and assisted with carrying heavy loads.
  • Developed creative ideas for seasonal window displays.
  • Placed prices and descriptive signage to enhance displays and promote items.

Week of Welcome Orientation Leader

California Polytechnic State University
San Luis Obispo, CA
09.2023 - 09.2023
  • Engaged with new students through social media and email to provide ongoing support and updates about campus life.
  • Designed icebreaker activities to foster a sense of community among incoming students.
  • Developed upstanding, well-versed tour guides by mentoring and training newer peers in organization.
  • Created a welcoming environment for incoming students by providing them with advice on how to adjust to college life.
  • Addressed and resolved new students' concerns and questions during orientation sessions, providing clear and accurate information.

Live-Out Nanny

Koshuba Family
Lake Oswego, Oregon
03.2022 - 08.2022
  • Teaching good manners by setting clear expectations for behavior in various settings.
  • Helped complete homework, school projects and chores.
  • Transporting children to school, sports activities, or other engagements when necessary.
  • Communicated with parents about daily activities and any concerning behaviors.

Teaching Assistant Volunteer

Slavic Christian Academy - Tacoma
Vancouver, WA
09.2020 - 09.2021
  • Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
  • Provided one-on-one support to students requiring additional assistance.
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Maintained a safe environment for all students while adhering to school policies and procedures.
  • Encouraged students to take an active role in their own learning process.

Education

Some College (No Degree) - Psychology

California Polytechnic State University, San Luis Obispo
San Luis Obispo, CA

Skills

  • Merchandise upselling
  • Decision-making
  • Hospitality and accommodation
  • Time management
  • Childhood development
  • Interior retail displays
  • Brand alignment
  • Communication
  • Customer service
  • Creative vision

Affiliations

  • I attended Medallion Art School for 10 years and still work on art projects in my free-time.

Languages

Russian
Native/ Bilingual

Accomplishments

  • I have been on the Cal Poly Dean's List every quarter during my enrollment in the college
  • I have also been a part of the Cal Poly President's list in 2022 and 2023

Timeline

Week of Welcome Orientation Leader

California Polytechnic State University
09.2023 - 09.2023

Visual Merchandiser

Mario's
06.2023 - 12.2023

Customer Service Representative

Mario's 3.10
11.2022 - Current

Live-Out Nanny

Koshuba Family
03.2022 - 08.2022

Teaching Assistant Volunteer

Slavic Christian Academy - Tacoma
09.2020 - 09.2021

Some College (No Degree) - Psychology

California Polytechnic State University, San Luis Obispo

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Sofia Gurevich