Sofia Guzman
Dayton,NJ
Summary
Proactive Employee and Teacher with extensive experience in client communication, appointment management, and classroom engagement. Skilled in problem-solving, customer service, and maintaining accurate records. Known for fostering supportive environments and building strong relationships with clients, students, and colleagues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Employee
4 Elements Wellness Center
08.2023 - 08.2024
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Assisted colleagues in maintaining a calm, organized work environment by completing cleaning tasks and equipment maintenance as needed.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Teacher
The Learning Experience
09.2022 - 05.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
Education
Nurse Midwifery
Middlesex County College
Middlesex, NJ05.2026
High School Diploma -
South Brunswick High School
South Brunswick06.2022
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Flexible and Adaptable
- Dependable and Responsible
- Computer Skills
Timeline
Employee
4 Elements Wellness Center
08.2023 - 08.2024
Teacher
The Learning Experience
09.2022 - 05.2024
Nurse Midwifery
Middlesex County College
High School Diploma -
South Brunswick High School
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