Hi, I’m
Sofia Hernandez
Goldsboro,NC
Summary
Dynamic and empathetic professional with a proven track record of enhancing customer satisfaction at Chick-fil-a through exceptional service and problem-solving skills. Demonstrates strong multitasking abilities and a commitment to excellence, with a history of improving operational efficiency. Skilled in cash handling and customer service, consistently ensuring positive guest experiences.
Overview
3
years of professional experience
1
Certification
Work History
At Home
Babysitter
10.2024 - Current
Job overview
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
El Mazatlan
Waitress
09.2024 - 10.2024
Job overview
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Chick-fil-A
Cashier
03.2022 - 03.2023
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Wayne Community College, Goldsboro, NC
No Degree from Allied Health
06-2025
Eastern Wayne High School , Goldsboro, NC
High School Diploma
06-2024
Skills
- Patience and empathy
- Problem-solving
- Time management
- Strong work ethic
- Following directions
- Dependability
- Flexible scheduling
- Customer service
- Cash handling
- Strong multitasking
- Scheduling
- Greeting guests
- Payment processing
Certification
- CPR Certification
- CPR/AED Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Babysitter
At Home
10.2024 - Current
Waitress
El Mazatlan
09.2024 - 10.2024
Cashier
Chick-fil-A
03.2022 - 03.2023
- CPR Certification
- CPR/AED Certification
Wayne Community College
No Degree from Allied Health
Eastern Wayne High School
High School Diploma
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