Summary
Overview
Work History
Skills
Timeline
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Sofia Herrera

Lake Dallas,Texas

Summary

Dedicated Phone Repair Technician at Cynergy Systems with expertise in device troubleshooting and customer service. Successfully enhanced repair efficiency through detailed documentation and effective parts ordering. Proven ability to ensure quality assurance while maintaining a friendly demeanor, contributing to a positive customer experience and streamlined operations.

Overview

11
11
years of professional experience

Work History

Phone Repair Technician

Cynergy Systems
Lewisville, TX
08.2020 - 03.2025
  • Created detailed reports outlining the nature of each repair job performed.
  • Ordered replacement parts from authorized suppliers when necessary.
  • Troubleshot software and hardware problems on a variety of mobile devices.
  • Performed system updates and installed new software applications as needed.
  • Inspected returned products for signs of damage or tampering prior to performing repairs.
  • Cleaned and tested parts before assembling them into complete units.

Cleaning Crew Member

Exportek
Las Colinas, Texas
06.2019 - 07.2020
  • Completed routine maintenance checks, notifying management of needed repairs.
  • Kept business entrances clean, tidy and professional in appearance.
  • Performed thorough cleaning of carpets, furniture items, and upholstery.
  • Maintained janitorial closets in a clean, organized manner.
  • Reduced cleaning time significantly while maintaining company quality standards.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Cleaned sinks, floors and mirrors to keep bathrooms sanitized and organized.
  • Emptied wastebaskets to transport trash and waste to proper disposal areas.

Quality Control Analyst

Cynergy Telecom
Lewisville, Texas
08.2014 - 05.2019
  • Performed routine responsibilities effectively.
  • Operated equipment and machinery according to safety guidelines.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Performed routine repair activities promptly.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Skills

  • Customer service
  • Friendly customer service
  • Software installation
  • Parts ordering
  • System updates
  • Quality assurance
  • Technical documentation
  • Customer service
  • Friendly customer service
  • Device troubleshooting

Timeline

Phone Repair Technician

Cynergy Systems
08.2020 - 03.2025

Cleaning Crew Member

Exportek
06.2019 - 07.2020

Quality Control Analyst

Cynergy Telecom
08.2014 - 05.2019

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Sofia Herrera