Sofia Horning
Lake Havasu City,AZ
Summary
Dynamic barista with a proven track record at The Human Bean, excelling in beverage preparation and exceptional customer service. Leveraged problem-solving skills to enhance workflow efficiency, Fluent in Spanish, adept at conflict mediation, and committed to maintaining a welcoming atmosphere. Reliable team player with a focus on quality and consistency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista
The Human Bean
10.2023 - Current
- Prepared high-quality beverages in fast-paced environment.
- Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
- Assisted customers with menu selections, providing exceptional service and product knowledge.
- Operated coffee equipment efficiently, troubleshooting minor issues to minimize downtime.
- Collaborated with team members to optimize workflow during peak hours for improved efficiency.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Order taking
- Cash register operation
- Decision-making
- Safe food handling
- Beverage preparation
- Excellent memory
- POS systems
- Food preparation
- Menu memorization
- Fluent in Spanish
- Ordering procedures
- Conflict mediation
- Multitasking and organization
- Clear communication
- Team collaboration
- Calm demeanor
- Customer service
- Reliable and dependable
- Flexible schedule
- Excellent communication
Certification
Food handlers card
Languages
Spanish
Native or Bilingual
Timeline
Barista
The Human Bean
10.2023 - Current