Summary
Overview
Work History
Education
Skills
Certification
Timeline
Work Availability
Cashier

Sofia Howard

Punta Gorda,FL

Summary

Dynamic and results-oriented professional with a proven track record at Publix, excelling in customer service and food safety compliance. Demonstrated ability to exceed productivity goals by mastering POS system operations and fostering team collaboration. Recognized for exceptional work ethic, integrity, and the ability to significantly enhance customer satisfaction and loyalty.

Overview

2
2
years of professional experience
2
2

Certificates

Work History

Cashier

Publix
10.2022 - 12.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Bakery Associate

Publix
12.2023 - Current
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Consistently met or exceeded productivity goals while maintaining high-quality standards for all baked goods produced.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

No Degree - General Studies

Florida Southwestern Collegiate High School
Punta Gorda, FL
05.2025

Skills

  • Stock Rotation
  • Food Safety Compliance
  • Quality Control
  • Stock replenishment
  • Product presentation
  • Order Fulfillment
  • Customer Service
  • Work Ethic and Integrity
  • POS system operations
  • Patience and Empathy

Certification

  • CPR Training and Certification
  • Microsoft Office

Timeline

Bakery Associate

Publix
12.2023 - Current

Cashier

Publix
10.2022 - 12.2023

No Degree - General Studies

Florida Southwestern Collegiate High School

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Sofia Howard