Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sofia Johancen-Walt

Bozeman,MT

Summary

Hostess - Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

Part-time Server - Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Restaurant Busser - Fast and pleasant Restaurant Busser comfortable working in fast-paced dining rooms. Skilled at providing quick table turnovers and service staff assistance. Dedicated to supplying guests with clean, comfortable dining experiences.

Assistant Director - Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

4
4
years of professional experience

Work History

Hostess

Parkway Bar & Grill
08.2022 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Restaurant Busser

Parkway Bar & Grill
08.2022 - Current
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Provided respectful and courteous bussing services while operating within active dining rooms.
  • Trained new staff in bussing and cleaning procedures.
  • Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.

Assistant Director

Summit Junior Tour
05.2022 - Current
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Trained and mentored new employees on industry practices and business operations.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Created and updated records and files to maintain document compliance.
  • Prioritized tasks and allocated resources appropriately to keep teams focused and productive.

Part-time Server

Parkside Village Senior Living
08.2019 - 02.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Education

High School Diploma -

Cherokee Trail High School
Aurora, CO
05.2023

Skills

  • Guest Flow
  • Tact and Diplomacy
  • Sales and Marketing
  • Impression Management
  • Station Preparation
  • Operational Efficiency
  • Cleanliness Standards
  • High-Volume Environments
  • Business Goals
  • Scheduling and Coordination
  • Continuous Improvement Process
  • Staff Management
  • Individual Accountability
  • Business Planning
  • Stocking and Replenishing
  • Dish Preparation
  • Beverage Preparation
  • Dining Area Maintenance
  • Adaptable and Flexible

Accomplishments

National High School Debate Qualifier

Four-Year High School Debate Qualifier

Four-Year High Shool Debate Letter

Four-Year Varsity Girls Golf

High School Girls Golf State Championships

International Baccalaureate Diploma

Timeline

Hostess

Parkway Bar & Grill
08.2022 - Current

Restaurant Busser

Parkway Bar & Grill
08.2022 - Current

Assistant Director

Summit Junior Tour
05.2022 - Current

Part-time Server

Parkside Village Senior Living
08.2019 - 02.2021

High School Diploma -

Cherokee Trail High School

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Sofia Johancen-Walt