SOFIA KIDDEM
North Las Vegas,NV
Summary
Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
YSA Business Group
10.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and resolved issues promptly.
- Maintained accurate cash drawer balances throughout shifts.
- Educated customers on promotions and loyalty programs effectively.
Prep Cook
Cannery Hotel & Casino
02.2025 - Current
- Assisted in food preparation by chopping vegetables and measuring ingredients for various dishes.
- Maintained cleanliness of kitchen equipment and workspaces to ensure safety and compliance with hygiene standards.
- Learned proper food storage techniques to minimize waste and extend ingredient freshness.
- Supported chefs by organizing kitchen inventory and restocking supplies as needed throughout shifts.
Pastry Intern
THE VIEW Hotel
01.2024 - 01.2024
- Crafted gourmet pastries, elevating guest satisfaction and quality standards.
- Collaborated on dessert menu innovation, enhancing culinary offerings.
- Contributed to team efforts, fostering a creative kitchen environment.
Cuisine/Pastry Intern
Amadil Hotel
01.2023 - 01.2023
- Assisted in preparing 80+ pastries daily, maintaining strict hygiene and quality standards.
- Gained hands-on experience in kitchen operations and team coordination.
Pastry Intern
Carré Blanc
01.2022 - 01.2022
- Learned advanced pastry techniques under the guidance of professional chefs.
- Contributed to the preparation of custom cakes for special events.
Education
Bachelor - Business Management
FEDE European Schools Federation
01.2026
Baccalaureate - Physical Sciences
The Great Institute of Agadir
01.2024
Diploma - Bakery and Pastry Technician
Hotel Skills Institute
01.2023
Qualification Diploma - Restaurant Services
Hotel Skills Institute
01.2022
Skills
- Pastry Techniques, Culinary Techniques, Teamwork, Communication, Creativity, Presentation
- Customer service
- Customer satisfaction
- Cash handling
- Cash register operation
- Guest services
LANGUAGES
Arabic (Native), French (Native), English (Proficient).
HOBBIES
Creation of Gourmet Dishes, Swimming, Travel, Video Editing
ADDITIONAL INFORMATION
- AWARD
- 1st Prize Winner | KID CHEF Cooking Competition, Agadir, Morocco
- Competed Against 30+ participants, showcasing creativity and culinary skills.
Timeline
Customer Service Cashier
YSA Business Group
10.2025 - Current
Prep Cook
Cannery Hotel & Casino
02.2025 - Current
Pastry Intern
THE VIEW Hotel
01.2024 - 01.2024
Cuisine/Pastry Intern
Amadil Hotel
01.2023 - 01.2023
Pastry Intern
Carré Blanc
01.2022 - 01.2022
Baccalaureate - Physical Sciences
The Great Institute of Agadir
Diploma - Bakery and Pastry Technician
Hotel Skills Institute
Qualification Diploma - Restaurant Services
Hotel Skills Institute
Bachelor - Business Management
FEDE European Schools Federation