SOFIA KOWALKOWSKI
2749 16th Terr NW,MN
Summary
Achieved high customer satisfaction scores by delivering exceptional service in challenging environments. ,Executed cash and POS transactions with precision and speed. ,Cultivated positive customer relationships, contributing to a supportive team atmosphere.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Interventional Pain & Physical Medicine Clinic
12.2022 - Current
- Provided direct patient care while maintaining hospital-level safety standards
- Facilitated patient mobility, positioning, and comfort during exams and procedures to enhance patient experience
- Collected and documented vital signs and patient histories
- Observed and communicated changes in patient condition to licensed providers
- Documented patient information accurately in electronic health records system.
- Coordinated with medical staff to ensure timely patient care and interventions.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Communicated effectively with patients, families, and healthcare professionals.
- Prepared exam rooms and equipment following infection-control protocols
- Oversaw cleanliness and organization of patient rooms, shared-living areas, and nursing stations to ensure a safe environment.
Front Desk Representative & Barista
Interventional Pain & Physical Medicine Clinic
12.2018 - Current
- Greet and check in patients while providing a welcoming and professional experience.
- Schedule appointments, answer phones, and respond to patient inquiries.
- Verify patient information and insurance documentation for accuracy.
- Facilitate communication between patients and clinical staff to support clinic operations.
- Maintain accurate patient records and uphold HIPAA standards.
- Prepare and serve coffee and beverages to patients, visitors, and staff.
- Operate POS systems to process purchases and payments accurately.
- Handle cash and credit card transactions while maintaining accurate records.
- Deliver excellent customer service in a fast-paced healthcare setting.
- Maintain cleanliness, organization, and inventory of the beverage service area.
Education
Bachelor of Science - Biology
University of Minnesota
Twin Cities5 2029
High School Diploma -
Apollo High School
Saint Cloud, MN5 2025
Skills
- Customer Service Excellence
- Guest Relations
- POS System Operation
- Cash Handling & Payment Processing
- Beverage Preparation
- Food & Beverage Service
- Upselling & Suggestive Selling
- Order Accuracy
- Multitasking in Fast-Paced Environments
- High-Volume Customer Service
- Team Collaboration
- Professional Communication
- Conflict Resolution
- Problem-Solving
Certification
- Certified Nursing Assistant (CNA), State of Minnesota
- CPR/BLS Certified
Languages
Chinese (Mandarin)
Professional
Timeline
Certified Nursing Assistant
Interventional Pain & Physical Medicine Clinic
12.2022 - Current
Front Desk Representative & Barista
Interventional Pain & Physical Medicine Clinic
12.2018 - Current
Bachelor of Science - Biology
University of Minnesota
High School Diploma -
Apollo High School