Sofia Lowery
Starbucks
Columbia,USA
11
years of professional experience
Dedicated customer service professional with over 10 years of experience delivering exceptional support, resolving customer concerns, and building positive client relationships. Skilled in communication, problem-solving, multitasking, data entry, and navigating multiple systems while providing efficient, accurate, and customer-focused service.
Work History
Barista
7 Months- Preparing high-quality beverages, delivering exceptional customer service, maintaining a clean work environment, and ensuring accurate order fulfillment in a fast-paced setting while following food safety standards. Delivering exceptional customer service by greeting customers, and resolving concerns in a friendly and professional manner.
Customer Service Representative
2 Years 8 Months- Working in sales division to advertise to new customers to create business for the future as well as order entry and account detail and managing of each customers account. Also assisting with escalating difficult cases that need further review.
Bakery Clerk
2 Years 4 Months- Working as a bakery clerk it is an active job. Mastering the key of multitasking and providing premier customer service, including greeting customers and answering their questions. Package and labeling products to put onto the sales floor. Organizing and restocking supplies, following sanitation and safety guidelines, and make sure all cleaning duties are completed.
Customer Service/Stocker
1 Year 10 Months- Providing exceptional customer service by assisting customers, processing transactions accurately, stocking merchandise, and maintaining a clean, organized store while ensuring a positive shopping experience.
Customer Service Associate
4 Years 3 Months- The Customer Service Representative it plays a crucial role in delivering exceptional customer service while ensuring compliance with company policies and safety procedures. This part-time position involves conducting financial transactions, merchandising, and creating a welcoming environment for customers.
Education
High school diploma
Skills
Customer Service
Excellent verbal and written communication
Active listening
Customer relationship management
Conflict resolution
Problem-solving
Empathy and professionalism
Time management
Multitasking
Professional Skills
Team collaboration
Adaptability
Critical thinking
Decision-making
Dependability
Self-motivation
Working independently
Fast-paced work environment
Meeting productivity and quality goals
Timeline
Barista
Starbucks
01.2026 - CurrentRead More
Customer Service Associate
Spinx Co.
01.2022 - 04.2026Read More
Customer Service/Stocker
Walgreens Boots Alliance
08.2021 - 06.2023Read More
Bakery Clerk
Publix super market
08.2019 - 12.2021Read More
Customer Service Representative
Covered California
05.2015 - 01.2018Read More
Pleasant Grove High School
High school diploma
Read More