Sofia Lufkin

Sole esthetician at Florida’s first MiniLuxe location, specializing in full-body waxing, lash lifts, brow laminations, and express facials. Developed comprehensive skincare solutions tailored to individual client needs, ensuring high client retention and satisfaction.
Actively engaged in social media content creation to enhance the brand's visibility, generating a significant increase in client inquiries and bookings. Maintained an in-depth knowledge of MiniLuxe products and services, providing clients with personalized recommendations that drove product sales.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Managed high call volume with exceptional professionalism and efficiency.

Responded to customer needs through competent customer service and prompt problem-solving. Assisted call-in customers with questions and orders.

Provided a broad range of esthetic services including customized facials, brow and lash services, and full-body waxing, becoming a trusted expert for over 150 clients. Demonstrated strong product knowledge, particularly with Eminence Organics, PCA, and Cosmedix, to curate effective skincare regimens. Led personal brand promotion through strategic social media engagement, increasing visibility and client bookings by showcasing expertise and services.

Delivered excellent guest services in a high-volume salon environment, ensuring seamless operations and positive client experiences. Spearheaded social media management, creating and executing content strategies that significantly enhanced the salon's online presence. Worked closely with salon professionals to create behind-the-scenes content, driving higher engagement and client loyalty.

Completed store opening and closing procedures and balanced tills.Trained new employees and delegated daily tasks and responsibilities. Maintained a clean and organized work environment, ensuring safety standards were met consistently. Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.