Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Certification
Timeline
Generic

Sofia Mafrouz

St John's,FL

Summary

Avid learner, problem solver, and passionate about helping others. A strong believer in leveraging technology to make the world a better, safer, and more efficient place by understanding the needs and challenges of businesses and individuals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Systems Integration Developer

FIS
Jacksonville, FL
01.2018 - 02.2019
  • Quickly learned new programming skills and applied them to daily tasks, improving efficiency and productivity.
  • Troubleshot incidents reported by end-users and solved them in a timely manner.
  • Collaborated closely with upper management and other Cloud Services departments to efficiently automate tasks, greatly reducing human error and implementation time.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Participated in multiple upgrades of FIS' internal Cloud Services platform.
  • Provided training and created documentation to help onboard newer team members and share valuable knowledge internally.

Cloud Project Manager

FIS
Jacksonville, FL
04.2016 - 01.2018
  • Orchestrated projects and major IT platform upgrades within strict timeframes by solving various problems and working closely with senior developers.
  • Oversaw projects by planning, designing, and scheduling phases.
  • Verified quality of deliverables and conformance to specifications before every system upgrade or bug fix.
  • Led two teams of developers using Agile Scrum framework and JIRA Project tracking software.
  • Trained internal Cloud departments and global FIS clients to introduce them to new functionalities and system changes after major upgrades.
  • Led major data migration after analyzing, cleaning, updating, and correcting all client data in BMC Remedy Service Desk.
  • Created detailed Crystal Reports for Cloud teams internally to easily and efficiently display hosted clients' incidents, changes, and work order requests and help them make quicker and more informed decisions based on importance/urgency.
  • Wrote and updated detailed documentation for both internal and external Service Desk users.

Graduate Consultant

FIS
Jacksonville, FL
01.2016 - 04.2016
  • Successfully led a team of graduate consultants during a workflow project around Accounts Receivable Software GetPaid.
  • Enrolled the highest number of vendors amongst all graduate consultants using GetPaid.
  • Scored over 92% total in tests, assignments, and presentations during training weeks, ranking first amongst peers.

Education

Bachelor of Arts - Communications Major & Business Minor

Al Akhawayn University in Ifrane
Morocco
06.2013

Skills

  • Strong Communication and Interpersonal Skills
  • SQL Server Reporting Services
  • Eagerness to Learn New Technologies
  • Software Testing and Validation
  • Data Storage and Retrieval
  • User Acceptance Testing (UAT)
  • Scrum Methodology
  • User Experience
  • Business and Technical Analysis

Languages

French
Native or Bilingual
Arabic
Native or Bilingual
English
Native or Bilingual

Hobbies

  • Photography: Wonderful creative outlet to savor life more intensely and freeze big and small moments. A photograph taken today is a time capsule for tomorrow.
  • Traveling: Fascinating way to experience change, witness the beauty and diversity of the world, admire and learn about other places, cultures, and people. A unique journey for the heart and mind.

Certification

ITIL Service Management- Issued April 2016

Timeline

Systems Integration Developer

FIS
01.2018 - 02.2019

Cloud Project Manager

FIS
04.2016 - 01.2018

Graduate Consultant

FIS
01.2016 - 04.2016

Bachelor of Arts - Communications Major & Business Minor

Al Akhawayn University in Ifrane

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Sofia Mafrouz