Sofia Marcalaya Reyes
Military
Fairfax,Virginia
1
Language
1
Certification
8
years of professional experience
Dedicated and compassionate healthcare professional with an Associate of Health Science and valuable experience in patient care within retirement home settings, donor services coordination, and military service in the U.S. Army. Proven ability to communicate effectively, collaborate within diverse teams, and solve problems efficiently while delivering exceptional service in fast-paced environments. Highly adaptable and detail-oriented, committed to helping others while maintaining professionalism under pressure and continuously enhancing clinical knowledge. A strong advocate for patient well-being, striving to make a positive impact in every role.
Work History
Army National Guard
3 Years 9 Months- Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
- Complied with all company policies, local laws, and regulations governing security guard duties.
- Developed comprehensive training programs for subordinates, resulting in improved skill sets and job performance.
- Responded quickly to emergency situations to assess and deflect issues.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Promoted workplace safety through regular inspections of facilities for hazards or potential issues requiring attention or repair.
- Learned and adapted quickly to new technology and software applications.
Amazon
2 Years 11 Months- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Donor Specialist
4 Months- Facilitated donor recruitment initiatives to enhance blood donation participation and community engagement.
- Administered donor eligibility assessments, ensuring compliance with regulatory standards and safety protocols.
- Screened potential donors for eligibility, ensuring safe and compliant donation procedures.
- Collaborated with healthcare professionals to coordinate successful blood drives and outreach events.
The Virginian Retirement Community
3 Years 6 Months- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Assisted seniors in navigating the building to enhance mobility and accessibility.
Education
Associate of Science - Health Science
- Dean's List [ Fall 2023, Spring 2024 ]
- 3.8 GPA
High School Diploma
Skills
Emergency Response
Physical Fitness
Law Enforcement
Public Safety
Problem-solving abilities
Time management
Computer skills
Medical Terminology
Patient Communication
Certification
Cyber Awareness Training - May 2026
Languages
Spanish
Native or Bilingual
Timeline
Donor Specialist
INOVA BLOOD DONOR SERVICES
09.2024 - 01.2025Read More
Army National Guard
Military
11.2022 - CurrentRead More
Amazon
Customer Support
06.2022 - 05.2025Read More
The Virginian Retirement Community
Server
04.2018 - 10.2021Read More
Oakton High School
High School Diploma
Read More
Northern Virginia Community College
Associate of Science from Health Science
Read More