Sofia McCarthy
Boston,MA
Summary
Dynamic leader with a proven track record at Mass General Hospital, enhancing department revenue by 20% through strategic client relations and account management. Fluent in English and Spanish, excels in Salesforce CRM and customer service, significantly improving client satisfaction. Expert in market penetration and team leadership, adept at driving growth and efficiency.
Overview
15
15
years of professional experience
Work History
International Senior Client Liaison
Mass General Hospital
Boston, MA
01.2024 - Current
- Oversaw annual client portfolios totaling $20 million across Canadian, Asian, Middle Eastern and Mexican markets.
- Managed individual accounts worth up to $1.5 million using Salesforce software.
- Increased overall department revenue by 20% YOY
- Improved NPS within the Canadian, Asian, middle east and Mexican markets from 64% to 86% within the first 8 months of tenure, ultimately increasing customer satisfaction and improving return rates
- Managed a high-performing team of 2 Account managers overseeing 100+ opportunities each quarter while also maintaining my own portfolio of 140 opportunities on a quarterly basis
- Developed relationships with international embassies, minister of health, insurance agencies, and private clients across the markets in order to improve partnerships and gross dollar retention rates
- Upsold concierge medicine subscriptions to high profile clients which increased overall department revenue by approximately 4% in the last year.
- Closed deals with international insurance companies for contracted insurance rates to ensure client satisfaction and an increase in overall revenue
- Developed targeted strategies to enhance market penetration and client engagement by 8% in the last year in the Canadian market
- Developed and implemented a comprehensive workflow for three distinct international markets, streamlining patient processes and enhancing overall efficiency.
- Expertly facilitated the hiring and onboarding processes from start to finish with regard to account managers for each international market in the department
- Collaborated with cross-functional teams to optimize patient experience and ensure seamless communication across different regions.
Co-owner
MARRAGAFF
Ciudad Obregón, México
01.2011 - Current
- Built and maintained long-term relationships with national and international clients, leading to the successful sale of $800,000 USD annually.
- Secured contracts with suppliers and buyers, guaranteeing beneficial terms.
- Maintained relationships with banking institutions, managing cash flow, securing necessary funding, and ensuring smooth financial operations for the business. Maintained accurate financial records to ensure precise tracking of sales, expenses, and profits.
- Managed documentation for onboarding new team members and returning staff.
Community Affairs Coordinator
Mexican Consulate
Boston, MA
05.2023 - 12.2025
- Built and nurtured key partnerships with local organizations (Progreso Latino, Vermont University, Building One Community) to promote Mexican culture, expand resources, and support educational initiatives.
- Organized and managed community engagement events such as Día de los Muertos altars, East Boston Mexican Parade, and Flag Raising at Boston City Hall.
- Delivered daily support and guidance to community members, sharing information on consular services and educational programs.
- Assisted UNAM-Boston students in overcoming academic difficulties by providing resources and solutions.
- Lead the "Mexican Women Entrepreneurs" program to provide guidance in key business areas including taxes, finance, and market analysis.
Nutritionist
Healthy Growth
Ciudad Obregón, México
01.2017 - 01.2019
- Facilitated collaboration with school staff and parents to ensure proper nutritional care.
- Aided implementation of controls to optimize budget for food and beverages.
- Assessed eating behaviors of students, pinpointed enhancements needed, and devised optimum lifestyle modifications for better health.
- Developed and delivered lesson plans on nutritional topics through innovative teaching methods.
- Evaluated student physical development and provided bimonthly updates to parents.
Nutritionist
Hospital Puerta De Hierro
Guadalajara, México
01.2016 - 01.2017
- Delivered nutrition support across diverse medical conditions.
- Coordinated nutritional care with other healthcare team members and managed care actions related to diet management
- Created custom menus designed for patients with specific health needs.
- Developed and oversaw preparation of specialized diets
- Devised meal plans in line with patients' age, gender, diagnosis, cultural background and religious practices
- Reviewed records and assessed nutritional condition of at-risk residents by recognizing unplanned weight changes and other issues
Research assistant
Instituto de nutrición humana del Centro Universitario Ciencias de la Salud de Universidad de Guadalajara
Guadalajara, México
01.2015 - 01.2016
- Compiled lists of potential research subjects aligning with study objectives and parameters.
- Conducted surveys, interviews and experimental research to facilitate data analysis
- Created graphs, spreadsheets and presentation slides to help researchers present findings
- Coded and verified data in accordance with specified research protocol and coding procedures, entering data into computer database for subsequent analysis
Education
MBA -
MIU City University Miami
Miami, FL12-2025
MBA -
Universidad De La Rioja
Swain, NY03-2025
Bachelor - Nutrition sciences
Universidad La Salle Noroeste
Ciudad Obregón, México05.2015
Skills
- Fluent in Spanish
- Fluent in English
- Proficient in Microsoft Office
- Customer service expertise
- Sales background
- Client profile building
- Account management
- Client relations
- Salesforce CRM
- Epic software proficiency
- Ability to work independently
- Administrative supervision
- Territory management
- Market penetration
Timeline
International Senior Client Liaison
Mass General Hospital
01.2024 - Current
Community Affairs Coordinator
Mexican Consulate
05.2023 - 12.2025
Nutritionist
Healthy Growth
01.2017 - 01.2019
Nutritionist
Hospital Puerta De Hierro
01.2016 - 01.2017
Research assistant
Instituto de nutrición humana del Centro Universitario Ciencias de la Salud de Universidad de Guadalajara
01.2015 - 01.2016
Co-owner
MARRAGAFF
01.2011 - Current
MBA -
MIU City University Miami
MBA -
Universidad De La Rioja
Bachelor - Nutrition sciences
Universidad La Salle Noroeste
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