Sofia Mora Mirtz
Brooklyn,NY
Summary
Customer-oriented, clear communicator enthusiastic about taking on new challenges with solid background in food service. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Overview
5
5
years of professional experience
Work History
Program Manager, Facilitator, and Client Lead
Seven Stones Leadership
Concord, MA
06.2020 - Current
- Ensures all client needs and work of the team are fulfilled from contracting phase through completion of contracts
- Manages client care for whole organization
- Team training and development
- Collaborates with Directors to develop and implement business improvements
- Facilitates learning content for clients on Authentic Communication, Equity, Power, and Belonging.
Host
Quality Meats
New York, NY
07.2021 - 07.2023
- Ensured table selection is appropriate depending on table rotation, customer seating preference, and size of party
- Completed all side work, wrapping utensils, bathrooms checked and stocked, serviettes, at beginning and end of shift
- Kept host/server stands tidy and stocked
- Used radios provided to have clear line of communication at all times
- Maintained neat and organized coat check when weather permits.
Private Caterer
Private Catering Event (Seasonal)
Elkstone Farm, Steamboat Springs
01.2023 - 03.2023
- Maintained cleanliness of kitchen area before, during and after catered events.
- Communicated effectively with waitstaff and other personnel to ensure smooth operation at catered functions.
- Assisted clients in selecting appropriate wines or beverages for their menu selections.
- Adhered strictly to health regulations when storing, handling, cooking, and serving foods at catered functions.
- Served guest tables by transporting meals and beverages from kitchen and bar areas.
Translator & Auxiliar De Conversación (English Teaching Assistant)
IES Emilio Castelar
Madrid, Spain
07.2020 - 07.2021
- Assisted English professors at secondary school teach English lessons, plan and carry out activities
- Translated documents from English to Spanish, Spanish to English.
Barista
Burgess Cafe
Saratoga Springs, NY
06.2019 - 07.2020
- Knowledge in specialty espresso drinks, cold brews, and teas
- Complied with DOH regulations and company standards when performing cleaning tasks and preparing food/beverages.
Education
Bachelor of the Arts - Sociology and Spanish
Skidmore College
05.2019
Pontificia Universidad Católica De Valparaíso
Valparaíso, Chile07-2018
Universidad Técnica Federico Santa María
Valparaíso, Chile07-2018
Skills
- Customer Experience and Care
- Work Delegation
- Quality Assurance
- POS Systems Proficiency
- Training and Development
- Event Planning and Execution
- Detail Oriented
- Interpersonal Skills
- Critical Thinking
- Flexible and Adaptable
Volunteer Experience
- Canvasser, Phone Banker, Working Families Party, New York, NY, 2012 - present
- Community Organizer, Mujeres por sus Derechos, Viña del Mar, Chile, 2021
References
References available upon request
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Private Caterer
Private Catering Event (Seasonal)
01.2023 - 03.2023
Host
Quality Meats
07.2021 - 07.2023
Translator & Auxiliar De Conversación (English Teaching Assistant)
IES Emilio Castelar
07.2020 - 07.2021
Program Manager, Facilitator, and Client Lead
Seven Stones Leadership
06.2020 - Current
Barista
Burgess Cafe
06.2019 - 07.2020
Bachelor of the Arts - Sociology and Spanish
Skidmore College
Pontificia Universidad Católica De Valparaíso
Universidad Técnica Federico Santa María
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