Sofia Mortensen
Provo,UT
Summary
I am a Hardworking Sales Associate committed to driving high sales in both slow and busy shifts—an organized and patient individual, polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members, and supervisors. Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor, talented in filling, facing, and organizing products to maintain department standards. I'm a hardworking, punctual individual who consistently receives high ratings on customer feedback surveys.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Sales Associate
Holister
Orem, UT
06.2026 - Current
- Engaged customers by providing tailored product knowledge and personalized service to enhance shopping experience.
- Maintained store presentation standards and organized merchandise displays to attract customer attention and drive sales.
- Operated point-of-sale systems for seamless transactions and returns processing.
- Assisted in inventory management through effective restocking and tracking of products to ensure optimal stock levels.
Swim Instructor
YMCA-Mooresville
Mooresville, NC
06.2025 - Current
- Provided swim instruction to individuals of all ages and skill levels, ensuring a safe and enjoyable learning environment
- Enforced safety protocols during lessons by closely monitoring swimmers and maintaining vigilance
- Adapted teaching strategies to accommodate different learning styles and abilities, fostering an inclusive environment for all students
- Monitored student progress through assessments, delivering constructive feedback to enhance skills
- Designed engaging activities and games to foster water confidence and skill development in young learners
Lifeguard/Swim Instructor
YMCA-Mooresville
Mooresville, NC
04.2025 - Current
- Participated in ongoing training sessions to enhance lifeguarding skills and stay up-to-date on CPR/AED techniques
- Maintained accurate records of incidents, accidents, and treatments in accordance with established protocols
- Provided excellent customer service by addressing inquiries, resolving conflicts, and ensuring a positive experience for all patrons
- Performed water rescues and administered first aid when necessary, maintaining a calm and professional demeanor
- Monitored pool area to ensure the safety of all swimmers and enforce pool rules
Babysitter
Self Employed Contractor
Mooresville, NC
01.2017 - Current
- Provided attentive and nurturing care for children ranging in age from infants to teenagers
- Created a safe and stimulating environment, ensuring the well-being of children at all times
- Managed daily routines including bathing, dressing, feeding, and nap schedules
- Transported children to school, extracurricular activities, playdates, and appointments
- Assisted with homework assignments and provided academic support when needed
Shadowing Student
Plantation Dental & Anesthesia Associates
Mooresville, NC
08.2024 - 10.2024
- Assisted dental hygienists and dentists with patient care, including preparing treatment rooms and sterilizing instruments.
- Supported hygiene procedures by handing instruments, taking X-rays, and ensuring smooth patient flow.
- Educated patients on proper oral hygiene practices and provided aftercare instructions.
- Maintained office cleanliness, stocked supplies, and organized equipment for daily operations.
- Helped with front desk duties such as scheduling, answering phones, and updating patient records.
Education
Online course - Biology
Mitchell Community College
Mooresville, NC09-2026
High school diploma -
Lake Norman High School
Mooresville, NC05-2025
Some College (No Degree) - Dental Hygiene
Utah Valley University
Orem, UT09-2026
Skills
- Teaching
- Bilingual (10 years)
- Swimming
- Cheerleading
- Teaching physical education
- Experience working with students
- Customer service
- Sales pipeline management
- Friendly and outgoing
- Multi-tasking strength
- Problem-solving
- Client service
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
AED Certification, First Aid Certification, Driver's License, CPR Certification
Timeline
Sales Associate
Holister
06.2026 - Current
Swim Instructor
YMCA-Mooresville
06.2025 - Current
Lifeguard/Swim Instructor
YMCA-Mooresville
04.2025 - Current
Shadowing Student
Plantation Dental & Anesthesia Associates
08.2024 - 10.2024
Babysitter
Self Employed Contractor
01.2017 - Current
Online course - Biology
Mitchell Community College
High school diploma -
Lake Norman High School
Some College (No Degree) - Dental Hygiene
Utah Valley University