Sofia Nava
Lake Forest
Summary
Current college student with extensive experience in childcare, educational support, and customer service. I am passionate about becoming a social worker who advocates for individuals, especially those who may not know what resources are available to them. Dedicated to supporting diverse communities and connecting individuals with essential resources.
Overview
6
6
years of professional experience
Work History
Child Caregiver
Saddleback Valley Unified School District
Mission Viejo
10.2023 - Current
- Facilitated educational support services for children, enhancing their learning experiences and social interactions.
- Planned and executed engaging child development activities tailored to individual needs and interests.
- Managed daily routines effectively, ensuring smooth transitions between activities and maintaining schedule adherence.
- Communicated regularly with parents to provide updates on child progress and address any concerns.
- Helped the Assistant Coordinator translate into Spanish for parents.
Service Experience Representative
Nordstrom Rack
Laguna Hills
01.2022 - 08.2023
- Delivered exceptional customer service by addressing inquiries and resolving issues effectively.
- Trained new staff on best practices in customer service and company policies.
- Maintained a positive and professional demeanor while managing challenging customer interactions.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Medical Assistant
Pacific Coast OBGYN
Mission Viejo
01.2021 - 12.2021
- Provided comprehensive patient care assistance during examinations and procedures to enhance patient comfort and safety.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Performed medical equipment maintenance to ensure proper functionality and compliance with safety standards.
- Supported patient communication through effective scheduling and coordination of appointments and follow-up visits.
- Monitored vital signs and documented findings in patient records, assisting healthcare providers with clinical assessments.
Child Care Leader
Saddleback Valley Unified School District
Mission Viejo
10.2019 - 01.2021
- Monitored children's behavior and provided guidance to foster positive interactions with peers.
- Organized group activities that encouraged teamwork and collaborative learning among children.
- Ensured compliance with health and safety regulations during all childcare activities.
- Created a welcoming environment that supported children's emotional well-being and development.
- Ensured that all safety protocols were followed at all times while caring for the children.
Education
High School Diploma -
El Toro High School
Lake Forest, CA06-2020
Associate of Arts - Liberal Studies
Saddleback College
Mission Viejo, CA08-2023
Bachelor of Science - Sociology
California State Los Angeles
Los Angeles, CASkills
- Child development
- Educational support
- Behavior management
- Health and safety
- Activity planning
- Customer service
- Friendly, positive attitude
- Spanish fluency
- Translation accuracy
Languages
Spanish
Professional
Timeline
Child Caregiver
Saddleback Valley Unified School District
10.2023 - Current
Service Experience Representative
Nordstrom Rack
01.2022 - 08.2023
Medical Assistant
Pacific Coast OBGYN
01.2021 - 12.2021
Child Care Leader
Saddleback Valley Unified School District
10.2019 - 01.2021
High School Diploma -
El Toro High School
Associate of Arts - Liberal Studies
Saddleback College
Bachelor of Science - Sociology
California State Los Angeles