Sofia O'Connor
Albany
Summary
Adaptable professional with a versatile background in customer service and childcare. Skilled in communication and problem-solving, ensuring safety and satisfaction while collaborating effectively with team members to achieve operational excellence.
Overview
6
6
years of professional experience
Work History
Cashier
Buffalo Battlegrounds
Buffalo
03.2026 - Current
- Processed customer transactions efficiently, contributing to smooth operations at the gaming center.
- Maintained a clean and organized checkout area for smooth operations.
- Provided exceptional customer service to enhance guest experiences.
- Managed inventory levels of merchandise available for sale.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Greeted customers and addressed inquiries about store products and services to enhance their shopping experience.
- Executed delegated tasks in a fast-paced environment, ensuring operational continuity and customer satisfaction.
Childcare Assistant
JCC Preschool
Buffalo
01.2026 - Current
- Facilitated daily classroom activities while maintaining a safe and supportive learning environment.
- Assisted teachers in preparing educational materials and classroom resources.
- Oversaw playtime activities to enhance social interaction and teamwork among children.
- Implemented age-appropriate activities that fostered developmental skills and encouraged individual growth.
- Maintained cleanliness and organization of classroom supplies and equipment.
Babysitter
Self-employeed
Albany
01.2022 - Current
- Supervised children during activities, maintaining a safe environment to foster engagement and learning.
- Prepared healthy meals and snacks based on dietary preferences and restrictions.
- Communicated regularly with parents regarding children's behavior and activities.
- Managed daily routines, coordinating nap times, playtime, and homework assistance to support children's development.
- Developed trusting relationships with children, enhancing their comfort and security for positive emotional growth.
- Supervised children in safe play areas during parents' absence.
Lifeguard
Albany Department of Recreation
Albany
05.2022 - 08.2025
- Rescued swimmers in distress using trained life-saving techniques.
- Delivered first aid and emergency response, mitigating potential risks during incidents.
- Monitored swimming areas for safety and compliance with regulations.
- Enforced pool rules, ensuring safety for all patrons and compliance with regulations.
- Communicated safety guidelines and procedures, enhancing patron awareness and compliance.
- Collaborated with team members to ensure smooth daily operations at the pool.
Lifeguard
YMCA Buffalo Niagara
West Seneca
10.2024 - 05.2025
- Monitored swimming areas to ensure safety and compliance with regulations, preventing potential incidents.
- Rescued swimmers in distress using trained life-saving techniques.
- Enforced pool rules to uphold safety standards, enhancing overall patron experience.
- Provided first aid and emergency response during incidents, effectively managing critical situations.
- Communicated effectively with patrons regarding safety guidelines and procedures.
- Collaborated with team members to ensure smooth daily operations at the pool.
Waitress
Beverwyck
Slingerlands
03.2020 - 11.2022
- Delivered exceptional customer service, resulting in positive guest feedback and enhanced dining experiences.
- Worked with kitchen staff to streamline food preparation and ensure timely delivery of orders.
- Assisted in training new team members on service standards and menu offerings.
- Maintained cleanliness of dining areas to meet health and safety regulations.
- Resolved customer inquiries and issues quickly, contributing to overall guest satisfaction.
Education
Bachelor of Arts - Speech-Language Pathology
University At Buffalo
Buffalo05-2026
Skills
- Effective communication
- Child development
- Customer service
- Team collaboration
- Behavior management
- Classroom organization
Languages
Spanish
Professional
Timeline
Cashier
Buffalo Battlegrounds
03.2026 - Current
Childcare Assistant
JCC Preschool
01.2026 - Current
Lifeguard
YMCA Buffalo Niagara
10.2024 - 05.2025
Lifeguard
Albany Department of Recreation
05.2022 - 08.2025
Babysitter
Self-employeed
01.2022 - Current
Waitress
Beverwyck
03.2020 - 11.2022
Bachelor of Arts - Speech-Language Pathology
University At Buffalo