Sofia Ojeda
Chico,CA
Summary
Dynamic professional with expertise in customer service and team building. Proven skills in problem resolution and event management. Committed to creating positive experiences and enhancing teamwork.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Auntie Viv's Shave Ice
Vivian Brandt
Dublin, CA
07.2024 - Current
- Collaborated with diverse coworkers to address product-related issues and meet team goals.
- Resolved customer issues and delivered friendly service to enhance satisfaction.
- Took orders and provided customer service to improve client experience.
Jon & Bon's Yogurt Shoppe
KP Saini
Chico, California
01.2026 - 05.2026
- Completed key priorities efficiently to ensure smooth store operations.
- opened store and completed the daily procedures during my shift
- Resolved customer inquiries and issues, enhancing satisfaction through professional service.
- Maintained cleanliness and organization of shopping areas and displays.
- Satisfied customers with quick, accurate service under tight deadlines.
- Delivered attentive customer service by warmly greeting customers and promptly addressing inquiries.
Babysitter
Clark Family
Dublin, Pennsylvania
12.2022 - 05.2024
- Supervised children's activities to maintain a safe environment at all times.
- Coordinated meals, snacks, and bedtime routines for multiple children to ensure smooth transitions and comfort.
- Built trust with parents and children through regular updates and open communication.
- Demonstrated patience and positivity in interactions with children to foster a nurturing environment.
- Performed light housekeeping by organizing toys and books in designated areas.
- Greeted parents upon arrival and provided updates on daily events.
- Remained vigilant while watching children to ensure safety.
Venue Manager
San Ramon Futbol Club
San Ramon, California
08.2022 - 05.2024
- Managed venue operations for youth soccer events and tournaments.
- Resolved customer issues or complaints in a timely manner to maintain positive customer relations.
- Communicated with teams and coaches regarding event details and requirements.
- checked teams in at the start of the event
- answered any questions or concerns parents, managers, coaches, or players had
Junior Academy Soccer Coach
San Ramon Futbol Club
San Ramon, California
08.2022 - 05.2024
- Coached children ages four to eight in foundational soccer techniques and rules.
- Created a motivating environment that fostered love for the game.
- Organized drills targeting fundamental skills and strategies for young players.
- Encouraged sportsmanship, respect, and team spirit among all participants.
- Utilized positive reinforcement to motivate players toward their full potential.
- Instructed on proper etiquette and behavior on the field.
- Fostered a supportive team atmosphere through consistent encouragement.
Education
Bachelor of Arts - Psychology
California State University, Chico
Chico, CA05-2028
High School Diploma -
Dublin High School
Dublin, CA05-2024
Skills
- Customer service
- Team building
- Event management
- Child supervision
- Communication skills
- Leadership
- Time management
- Team collaboration
Languages
English
Professional
Spanish
Native/ Bilingual
French
Limited
Certification
- California Food Handlers Certification
Accomplishments
- Seal of Biliteracy
Volunteer Work
GOTR NorthState 5k Fall 2025
GOTR NorthState 5k Spring 2026
Gamma Phi Beta, Epsilon Kappa Chapter, Philanthropy Chairwoman
Timeline
Jon & Bon's Yogurt Shoppe
KP Saini
01.2026 - 05.2026
Auntie Viv's Shave Ice
Vivian Brandt
07.2024 - Current
Babysitter
Clark Family
12.2022 - 05.2024
Venue Manager
San Ramon Futbol Club
08.2022 - 05.2024
Junior Academy Soccer Coach
San Ramon Futbol Club
08.2022 - 05.2024
Bachelor of Arts - Psychology
California State University, Chico
High School Diploma -
Dublin High School