Sofia Oliva
Federal Way,WA
Summary
Dynamic Team Leader with proven success at Walmart, enhancing customer satisfaction through effective conflict resolution and strategic team motivation. Skilled in coaching and mentoring, I empower team members to excel while fostering a collaborative environment. Adept at performance evaluations and expectation setting, I drive results and cultivate a culture of respect and inclusivity.
Overview
2
2
years of professional experience
Work History
Team Leader
Walmart
Federal Way, WA
10.2023 - Current
- Set performance expectations for team, monitoring goal progress and providing constructive feedback.
- Empowered team members through strategic delegation based on individual strengths.
- Managed conflict resolution among team members, fostering a collaborative work environment.
- Maintained inclusive team culture, promoting respect and understanding.
- Developed skills through targeted coaching sessions, enhancing individual performance.
- Collaborated with department leaders to align shared goals across teams.
- Established open relationships with team members for swift issue resolution.
- Increased customer satisfaction ratings by monitoring service quality and resolving issues promptly.
Education
Medical Assistant
Highline College
Seattle, WASkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- People management
- Staff training
- Work Planning and Prioritization
- Coaching and mentoring
- Documentation and reporting
- Overseeing daily activities
- Conflict resolution
- Mentoring
- Leading team meetings
- Safety
- Safety processes and procedures
- Coaching
- Cash handling
- Flexible schedule
- Shift scheduling
- Giving constructive feedback
- Evaluating employee work
- Influencing skills
- Performance evaluations
- Expectation setting
- Verbal and written communication
- Task delegation
- Leadership
- Problem-solving abilities
- Reliability
- Team leadership
- Effective communication
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Team Leader
Walmart
10.2023 - Current
Medical Assistant
Highline College