Sofia Reyes
Las Vegas
Summary
Results-oriented support service and management professional with expertise in driving operational success. Demonstrates leadership in building collaborative, high-performing teams and mentoring team members to promote professional growth.
Overview
9
9
years of professional experience
Work History
Spa and Salon Supervisor
Green Valley Ranch Resort Spa & Casino
Henderson
03.2025 - Current
- Resolved guest concerns to enhance overall experience.
- Coordinated scheduling to optimize staff coverage and efficiency.
- Trained and mentored team members on service standards.
- Implemented training programs that improved employee skills and service quality.
- Ensured compliance with safety protocols and regulations.
- Developed and implemented operational policies and procedures to streamline workflows and ensure accuracy.
- Complied with company policies, objectives and communication goals.
Team Member
State Farm Insurance
Las Vegas
02.2022 - 03.2025
- Promoted client retention by identifying saving opportunities and premium discounts, improving client loyalty
- Provided clients with tailored coverage options to meet individual needs, ensuring optimal protection
- Upsold products to policyholders and potential clients, enhancing overall client satisfaction
- Achieved property and casualty licensing to enhance client service offerings
- Provide extensive knowledge in products, billing clarification, eligibility, claim submission, coverage discrepancies & policy changes
Receptionist
Luxor Hotel and Casino
Las Vegas
12.2018 - 02.2022
- Delivered exceptional service to enhance guest experience
- Addressed and resolved all guest concerns, comments, and questions to maintain satisfaction
- Effective communication skills to liaise between guests, therapists, management
- Utilized Zenoti software to streamline and ensure accurate spa reservation bookings
- Continually surpass daily guest satisfaction metrics
Lead Spa Hostess and Receptionist
MGM Grand Hotel and Casino
Las Vegas
11.2017 - 12.2018
- Conducted engaging spa tours for hotel guests, enhancing their overall experience.
- Fully stocked pool and spa areas with linens and complimentary toiletries
- Provide opening and closing training procedures to all newly hired employees
- Maintained cleanliness and organized disposal of spa supplies in pool dock areas, ensuring a safe environment.
- Received numerous accolades from supervisors for efficiently addressing guests concerns'.
Lead Hostess
Metro Diner
Las Vegas
11.2017 - 12.2018
- Welcomed and seated customers in designated section, supporting overall guest experience
- Coordinated with restaurant personnel to ensure timely service for diners
- Delivered meals to customers, enhancing service efficiency for servers
- Continuously stocked hostess booth to maintain efficient operations
- Developed floor charts according to business demands
Education
Cosmetology License -
Paul Mitchell The School Las Vegas
Henderson, NV06-2021
High School Diploma -
Sierra Vista High School
Las Vegas, NV06-2015
Skills
- Reservation management
- Operational procedures
- Policy and procedure development
- Operations management
- Employee training
- Team management
- Customer service
- Guest relations
- Conflict resolution
- Effective communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Spa and Salon Supervisor
Green Valley Ranch Resort Spa & Casino
03.2025 - Current
Team Member
State Farm Insurance
02.2022 - 03.2025
Receptionist
Luxor Hotel and Casino
12.2018 - 02.2022
Lead Spa Hostess and Receptionist
MGM Grand Hotel and Casino
11.2017 - 12.2018
Lead Hostess
Metro Diner
11.2017 - 12.2018
Cosmetology License -
Paul Mitchell The School Las Vegas
High School Diploma -
Sierra Vista High School