Sofia Rivera
Teaneck,NJ
Summary
Reliable Team Member and college student with over 2 years of customer service experience eager to contribute more within the department and ready to take on additional responsibilities. Adept at effectively communicating with others and decision-making in regards to customer service. Highly-motivated and organized employee that is able to adapt according to the environment and situation presented.
Overview
3
3
years of professional experience
Work History
Team Member
Whole Foods Market
Paramus, NJ
06.2023 - Current
- As a Cashier Team Member, I assist with checkout and answer any questions customers may have about current sales, coupons, payment or membership information, and I assist with bagging purchases.
- I often work at Self-Checkout, which consists of assisting customers with understanding how to scan or input certain products, assist with coupons and Team Member discounts, and changing receipt paper if needed.
- I've also briefly assisted with SSS, or Store Scan Specialist, which consists of scanning products and sales to ensure the prices are correct, making sure the correct marketing signage is displayed, and printing out sales tags for very changeover for the store.
Corps Member
Jumpstart AmeriCorps
Brooklyn, NY
09.2022 - 05.2023
- During my time as a student at Pace University, I was given the opportunity of work-study through Jumpstart.
- As a Corps Member, I developed ideas and created hands-on activities for preschool children every week according to the weekly theme, as well as read weekly books to the classroom.
- Working alongside children has given me the opportunity to not only create a safe environment for children to learn and grow, but to build experience with working with children and develop an understanding of how children learn.
Sales Associate
Tillys
Paramus, NJ
07.2021 - 11.2021
- My responsibility as a sales associate consisted of assisting customers during their visit to the store
- This may include greeting them at the entrance, providing information about ongoing promotions and sales, helping them with clothing items, and providing assistance during checkout
- I also assisted customers in the fitting rooms, which consisted of product selection, sizing, and styling.
- While incorporating these various sales skills, I was able to create a welcoming environment for shoppers.
Education
Bachelor of Science - Forensic Science
Bergen Community College
Paramus, NJ12-2026
Bachelor of Science - Forensic Science
Pace University
New York, NY05-2023
High School Diploma -
Bergenfield High School
Bergenfield, NJ06-2022
Skills
- Critical thinking
- Problem resolution
- Strong work ethic
- Organizational skills
- Conflict resolution
- Quick learner
- Customer service
Timeline
Team Member
Whole Foods Market
06.2023 - Current
Corps Member
Jumpstart AmeriCorps
09.2022 - 05.2023
Sales Associate
Tillys
07.2021 - 11.2021
Bachelor of Science - Forensic Science
Bergen Community College
Bachelor of Science - Forensic Science
Pace University
High School Diploma -
Bergenfield High School
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