Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager of Operations
Woof Gang Bakery & Grooming
02.2022 - 12.2022
Trained and guided team members to maintain high productivity and performance metrics.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
Demonstrated leadership skills in managing projects from concept to completion.
Customer Service Hostess
Area Code 55
01.2019 - 02.2022
Contributed to team success by supporting servers during peak hours with order taking and delivery assistance when needed.
Collaborated with kitchen staff to ensure timely delivery of orders, resulting in improved customer experience.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Kept detailed records of daily activities through online customer database.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Maintained a clean and welcoming environment, conducting regular cleaning tasks and ensuring proper presentation of dining areas.
Selected correct products based on customer needs, product specifications and applicable regulations.
Presented professional image consistent with company's brand values.