Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sofia Roldan-Borde

Aventura,FL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Manager of Operations

Woof Gang Bakery & Grooming
02.2022 - 12.2022
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
  • Demonstrated leadership skills in managing projects from concept to completion.

Customer Service Hostess

Area Code 55
01.2019 - 02.2022
  • Contributed to team success by supporting servers during peak hours with order taking and delivery assistance when needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in improved customer experience.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Kept detailed records of daily activities through online customer database.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Maintained a clean and welcoming environment, conducting regular cleaning tasks and ensuring proper presentation of dining areas.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Presented professional image consistent with company's brand values.

Education

Bachelor of Arts - Psychology

Florida International University
Miami, FL
04.2027

Aviation

OSM Aviation Academy
1635 NW 51st Pl
04.2024

Associate of Arts - Psychology

Miami Dade College
Miami, FL
12.2023

High School Diploma -

St.Thomas Aquinas High-School
2801 SW 12th St, Fort Lauderdale
05.2021

Skills

  • First Aid
  • Food and beverage preparation
  • Emergency Evacuation
  • Customer Service
  • Decision-Making
  • Multilingual Skills
  • Cleanliness and sanitation
  • Passenger safety management
  • Strong Work Ethic
  • Aircraft Restocking
  • Multitasking
  • Organizational Skills

Certification

  • Certified [Business Aviation Hospitality], [Aircare] - [9/25/2023-9/25/2024]
  • Certified [Initial Crew Member Training Emergency Procedure Training], [Aircare] - [8/31/2023-8/30/2024]
  • Certified [Gulfstream Evacuation Crew Member Training], [Aircare] - [8/31/2023-8/30/2024]

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Manager of Operations

Woof Gang Bakery & Grooming
02.2022 - 12.2022

Customer Service Hostess

Area Code 55
01.2019 - 02.2022

Bachelor of Arts - Psychology

Florida International University

Aviation

OSM Aviation Academy

Associate of Arts - Psychology

Miami Dade College

High School Diploma -

St.Thomas Aquinas High-School
Sofia Roldan-Borde