SOFIA RUZ
Orem,UT
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
Work History
PRIMARY CARE COORDINATOR
SERENITY MENTAL HEALTH COUNSELING
Lehi, UT
08.2023 - Current
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Verified insurance information, collected payments, and scheduled appointments.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Adhered to HIPAA regulations when handling confidential patient information.
- Answered incoming calls in a professional manner.
BDC/INTERNET SALES
BRENT BROWN TOYOTA
05.2021 - 08.2023
- I started in the BDC department, following up with customers on their recent services, then moved up to internet sales, where I was consistently a top performer.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized analytics tools to track site visits, conversion rates, and other key metrics related to online sales performance.
- Collaborated with colleagues to develop innovative strategies for increasing online sales.
TEACHER AIDE
FREEDOM ACADEMY
02.2021 - 05.2021
- I helped kindergarten teachers with their classes and was assigned to help Spanish-speaking students improve their English and reading.
- Provided individualized instruction to students who needed additional assistance.
- Assisted classroom teacher in developing and implementing lesson plans.
- Promoted a cooperative learning environment that encourages collaboration among students.
- Encouraged positive behavior with rewards and incentives.
Lash Artist
Lashes By Sofia
Santiago, Chile
06.2019 - 12.2020
- Upsold additional beauty treatments such as facials, waxing.
- Created a welcoming atmosphere for clients by providing excellent customer service.
- Performed eyelash extensions, refills, and removals in accordance with industry standards.
- Scheduled appointments using online booking software systems.
- Adhered strictly to health and safety regulations when performing lash treatments.
- Educated clients on proper aftercare techniques for lashes.
Education
Lash School
Santiago, Chile 04-2020
MOUNTAIN VIEW HIGH SCHOOL
01.2018
Utah Valley Dental Assisting
Orem Skills
- Collaborative Leadership
- Strategic Planning
- Friendly/Compassionate
- Bi-Lingual
- Organized
- Problem Solving
- Information Collection
- Coachability
- Empathy
- Relationship Building
- Project assistance
- Customer Service
- Medical Terminology
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
PRIMARY CARE COORDINATOR
SERENITY MENTAL HEALTH COUNSELING
08.2023 - Current
BDC/INTERNET SALES
BRENT BROWN TOYOTA
05.2021 - 08.2023
TEACHER AIDE
FREEDOM ACADEMY
02.2021 - 05.2021
Lash Artist
Lashes By Sofia
06.2019 - 12.2020
Lash School
MOUNTAIN VIEW HIGH SCHOOL
Utah Valley Dental Assisting
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