Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sofia Sauma

Andover,MA

Summary

Hard-working and always completes tasks to the best of ability. Shows up on time and has a moderately flexible schedule. Has experience in management, operations, child care and customer service. Is a team player that works well with others, and is good at managing different personalities. Is social, creative and gives a lot to a work environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Camp Counselor/Lifeguard

Brooks School Day Camp
06.2022 - Current
  • Made sure everyone was on task and paying attention to campers
  • Trained staff members on conducting events and following safety procedures.
  • Planned weekly activities schedule for assigned groups and facilitated smooth transitions for on-time arrival.
  • Certified in first aid and treated all injuries.
  • Worked with children of varying ages (4-13), interests, skills, and developmental levels.
  • Oversaw and taught campers basic principles to enhance wellbeing and safety measures in nature.

Babysitter/Child Care

Self employed
01.2016 - Current
  • Built own babysitting business, which now consists of 6 families (12 children)
  • Communicated directly with parents, scheduling appointments and coordinating and delivering requested childcare
  • Delivered individualized care for each child
  • Activities included, but were not limited to, preparing and putting children down for nap or bed, active play and rest, preparing meals, and feeding younger children
  • Used patience, skill, and various behavior modification techniques to maintain order and safety.
  • Kept children between ages of under a year and 12 safe and secure with vigilant oversight.
  • Assisting homework assignments and special projects
  • Picking up children from school and driving them to any extracurricular activities
  • Tidying up house after children were done with mealtime or in bed.

Shift Supervisor/Barista

Pressed Cafe
03.2022 - 12.2022
  • Supervised back of house, which included a rotating staff of 20
  • Trained on and oversaw all stations, including cashier, barista, smoothies, expo, food prep, and drive-through
  • Onboarded new staff and provided ongoing supervision
  • Creates a work environment where employees work cooperatively to ensure smooth operations and customer satisfaction
  • Checked all stations and made sure everything was ready for the next shift.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.

Supervisor

Cowabunga's
07.2020 - 01.2022
  • Supervised 33 staff
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Oversaw all operations and troubleshoot any issues
  • Interviewed, hired, and onboarded new staff
  • Revamped training protocols and trained staff
  • Handled cash, deposits, and change orders for business
  • Checked and distributed payroll checks
  • Performed weekly scheduling and requests for time off for all staff, ensuring that business is operating at proper capacity.

Cashier/Basic Cook

Depot Pizza
07.2020 - 02.2021
  • Took phone and in-person customers' orders and delivered to cooks
  • Responded to customers' questions and ensured front of restaurant was managed
  • Prepped food at beginning of every shift, ensuring that team was prepared for dinner rush
  • Within two months, was trained to cook pizzas, subs, calzones, and more
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy.
  • Occasionally worked on fryers and grills when help was needed to ensure shift went smoothly for whole team.

Cashier/Party Host

Cowabunga's
07.2019 - 07.2020
  • Planned, prepped, set up, and conducted children's parties, ensuring they had best experience possible
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Responsibilities included but were not limited to providing and setting up their food, drinks, and dessert and coordinating themed character appearances for party-goers
  • Communicated and enforced operation rules to create safest environment for party-goers
  • Troubleshoot any issues and collaborated with owner as needed.

Education

Bachelor of Arts - Psychology

University of Massachusetts - Lowell
Lowell, MA
05.2025

Associate of Arts - Psychology

Middlesex Community College
Bedford, Massachusetts
06.2023

High School Diploma -

Andover High School
Andover, MA
06.2021

Skills

  • Customer service
  • Leadership
  • Management
  • Food service
  • Child Care
  • Parental Communication
  • Positive Reinforcement
  • Emergency Response
  • Peer Mentoring

Certification

  • Adult and Pediatric First Aid/CPR/AED
  • Lifeguarding with CPR/AED for Professional Rescuers and First Aid

Languages

English
Native or Bilingual
Arabic
Elementary
American Sign Language
Elementary

Timeline

Camp Counselor/Lifeguard

Brooks School Day Camp
06.2022 - Current

Shift Supervisor/Barista

Pressed Cafe
03.2022 - 12.2022

Supervisor

Cowabunga's
07.2020 - 01.2022

Cashier/Basic Cook

Depot Pizza
07.2020 - 02.2021

Cashier/Party Host

Cowabunga's
07.2019 - 07.2020

Babysitter/Child Care

Self employed
01.2016 - Current

Bachelor of Arts - Psychology

University of Massachusetts - Lowell

Associate of Arts - Psychology

Middlesex Community College

High School Diploma -

Andover High School

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Sofia Sauma