Sofia Straube

• Used written exercises to test and develop reading and writing foreign languages.
• Boosted student engagement with interactive activities that incorporated authentic materials from Spanish-speaking countries.
• Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
• Enhanced cultural awareness in students by incorporating Spanish customs, traditions, and history into lessons.
• Explored and implemented innovative use of technology in language education.
• Handled customer inquiries and suggestions courteously and professionally.
• Greeted customers entering store and responded promptly to customer needs.
• Managed and motivated employees to be productive and engaged in work.

Assist clients with non-medical service. Provide personal care such as assistance with bathing and grooming, dressing as well as cooking, cleaning, laundry and running errands.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.

• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Responded to and resolved customer questions and concerns.

• Delivered exceptional customer service, addressing patient inquiries promptly and professionally.
• Streamlined transaction processes for faster turnaround times and improved customer service.
• Interacted with customers and employees to resolve customer service concerns.
• Exceeded performance targets by consistently providing exceptional customer service experiences.