Sofia Trentadue
Gilbert,AZ
Summary
Motivated and personable professional with strong communication, organizational, and initiative-driven skills. Experiences in customer service, relationship-building, and meeting goals in face-paced environments. Known for reliability, professionalism, and a strong work ethic.
Overview
6
6
years of professional experience
Work History
TMS Technician/Patient Experience Coordinator
Serenity Mental Health
Gilbert, AZ
11.2024 - Current
- Administered daily Transcranial Magnetic Stimulation (TMS) treatment to patients, ensuring adherence to protocols. Monitored patient responses during sessions, adjusting settings for optimal safety and therapeutic outcomes,
- Collaborated with clinical team to develop individualized treatment plans based on patient needs.
- Built rapport with 15 patients per day offering a comforting safe space, over a 6-8 week treatment duration, to ensure trust and open communication.
- Organized schedule to effectively meet individual requirements and accommodations.
- Coordinated daily patient scheduling and appointment management using eClinicalWorks systems to ensure efficient clinic operations and accurate calendar navigation.
- Communicated professionally with patients by phone and secure messaging to confirm appointments, provide updates, and address scheduling needs. Educated patients on intake paperwork, forms, and office procedures to support a smooth and welcoming patient experience.
Server/Manger on Duty
Over Easy Kitchen
Queen Creek, AZ
05.2021 - 03.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
- Trained new servers on menu items, service standards, and operational procedures.
- Managed POS systems to accurately display daily costs and ensure proper tip distribution for employees.
- Enhanced guest experience by building rapport with new and returning customers and providing personalized, attentive service.
- Supervised and supported staff, delegating tasks and resolving issues in real time.
Manager
Little Caesars
Coolidge, AZ
05.2020 - 02.2022
- Oversaw daily operations, ensuring compliance with company standards and policies.
- Trained and mentored staff, enhancing team performance and service quality.
- Supervised, trained, and motivated team members in a high-volume, fast-paced environment
- Monitored inventory, controlled labor costs, and handled financial operations to maintain profitability and operational efficiency
Education
High School Diploma -
Florence High School
Florence, AZ05.2021
Skills
- Quick learner with strong adaptability
- Able to build positive relationships with customers and team members
- Consistently dependable with excellent time management and attendance
- Strong communication skills
- Self motivated and goal oriented
- Professional and composed under pressure
- Comfortable taking initiative and leading tasks when needed
- Knowledge in electronic medical records (EMR) and scheduling systems, including eClinicalWorks (eCW)
Timeline
TMS Technician/Patient Experience Coordinator
Serenity Mental Health
11.2024 - Current
Server/Manger on Duty
Over Easy Kitchen
05.2021 - 03.2025
Manager
Little Caesars
05.2020 - 02.2022
High School Diploma -
Florence High School
4-Time Competitive Cheer State Champion
Earned 4 state championships in competitive cheer through intense training, collaboration with team and coaches, and the ability to preform under pressure. Demonstrating teamwork, discipline, time management, and leadership.