Sofia Valletta
Riverview,FL
Summary
Developed skills in fast-paced support environment, excelling in problem-solving and technical troubleshooting. Demonstrates strong analytical abilities and effective communication, ensuring efficient resolution of complex issues. Seeking to leverage these transferrable skills in new and challenging field.
Overview
7
7
years of professional experience
Work History
Support Analyst Intern
Analyst Client Team
01.2020 - Current
- Responsible for leading or assisting in the completion of business unit projects as assigned
- Assist the business unit team with day-to-day work that covers activities across the division
- Assist in developing new systems, reports, and analytics to support business unit needs
- Audit/review documents submitted for completeness and accuracy
- Work with others in the business unit group on initiatives aimed at process improvements
- Perform other duties as assigned
Assistant teacher
Kid Central CNY
01.2020 - 01.2021
Hostess
The Cheesecake Factory
01.2018 - 01.2021
Education
College -
Onondaga College
01.2020
High School - undefined
Baldwinsville, NY01.2018
Skills
- Application support
- Support ticketing systems
- Incident management
- ITIL processes
Timeline
Support Analyst Intern
Analyst Client Team
01.2020 - Current
Assistant teacher
Kid Central CNY
01.2020 - 01.2021
Hostess
The Cheesecake Factory
01.2018 - 01.2021
High School - undefined
College -
Onondaga College
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