Summary
Overview
Work History
Education
Skills
Timeline
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Sofia Vela Chavarry

Round Rock,TX

Summary

Bilingual organized and motivated employee eager to apply time management and organizational skills in various environments. Knowledgeable about vehicle features and operations, dealer services and aftermarket products. Hardworking and goal-oriented professional possessing excellent communication and multitasking abilities.

Overview

7
7
years of professional experience

Work History

Business Development Consultant And Sales Rep.

Covert Ford & Chevrolet
Hutto, TX
10.2023 - Current
  • Used CRM database to track referral and appointment data.
  • Established strong client relationships to drive business development.
  • Managed sales funnel processes through initial engagement with prospective customers to ascertain needs, determine solutions and establish new business relationships.
  • Set up potential client contacts, cultivated relationships and followed through on service needs.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Stayed current on company products and services to provide top-notch expertise to customers.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Leveraged CRM system to manage sales activities and track sales performance.
  • Greeted customers to determine wants or needs.
  • Identified repetition of sales lead re-entry and alleviated steps to overhaul sales processes.
  • Worked with current clients to assess needs and develop improvement plans.
  • Met with local business and community organizations to develop leads and generate business.
  • Developed key customer relationships to increase sales.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.

Uber Eats Driver

Uber
Austin, TX
03.2020 - Current
  • Delivered customer orders to homes and places of business within established time frames.
  • Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Maintained positive attitude and diplomacy when dealing with customers and other team members.
  • Resolved customers' complaints regarding products or services.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Maintained vehicle according to company and state safety requirements.

Used Car Sales Associate

Stark Autos
Cedar Park, TX
09.2018 - 03.2020
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Sold pre-owned vehicles.
  • Communicated fluently in English and Spanish in order to maximize sales rate by targeting both audiences.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Managed sales negotiations and financing options.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
  • Finalized documentation for contracts, purchase receipts, vehicle registrations and plates.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Used diagnostics and troubleshooting tools to identify failures and equipment issues.

Receptionist

Fashion Alterations
Austin, TX
03.2017 - 09.2018
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Maintained daily calendars, set appointments with clients and planned daily office routine.
  • Updated and recorded customer or client information to maintain accounts.
  • Processed payments and updated accounts to reflect balance changes.
  • Maintained business office inventory and equipment by checking stock for needed supplies.

Education

High School Diploma -

Cedar Ridge High School
Round Rock, TX
05.2018

Skills

  • Customer Service
  • Bilingual - Spanish and English
  • Payment Handling
  • Dispatch Interaction
  • Vehicle Inspection
  • Problem-Solving
  • Excellent Communication
  • Good Driving Record
  • Hardworking and Responsible
  • Sales and Marketing Strategies
  • Sales Expertise
  • Multitasking and Prioritization

Timeline

Business Development Consultant And Sales Rep.

Covert Ford & Chevrolet
10.2023 - Current

Uber Eats Driver

Uber
03.2020 - Current

Used Car Sales Associate

Stark Autos
09.2018 - 03.2020

Receptionist

Fashion Alterations
03.2017 - 09.2018

High School Diploma -

Cedar Ridge High School

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Sofia Vela Chavarry