Sofia Yapur
Hialeah,FL
Summary
Hello! My name is Sofia Yapur, and I am a 2026 high school graduate currently attending Miami Dade College, with my major being Nursing.
Overview
3
3
Languages
1
1
Certification
1
1
year of professional experience
Work History
Deck Ambassador
British Swim School Greater Miami - Pembroke Pines
Miami, Florida
05.2025 - 04.2026
- Provided friendly customer service to parents, students, and visitors.
- Handled customer payments and supported families with new student enrollment in swim programs.
- Promoted swim school programs and services by sharing options with families and matching needs with available programs.
- Communicated with parents in person, by phone, and through the company online system.
- Answered questions, resolved concerns, and helped customers reach workable solutions.
- Kept work areas clean, organized, safe, and stocked with needed supplies.
Deck Ambassador Manager
British Swim School Greater Miami - Pembroke Pines
Miami, Florida
04.2026 - Current
- Created and managed employee schedules while maintaining proper staffing across five locations.
- Answered employee questions, concerns, and scheduling needs while supporting a positive work environment.
- Helped organize daily operations and prepared locations, equipment, and supplies for use.
- Communicated with employees, parents, and management to resolve issues and keep operations running smoothly.
- Monitored locations for safety hazards, broken equipment, and other issues requiring attention.
- Supported employees and guided daily work to follow company standards and safety procedures.
Education
High School Diploma -
Mater Lakes Academy Charter
17300 NW 87th Ave, Hialeah, FL 3301505-2026
Associate of Science - Nursing
Miami Dade College
1780 W 49th Street, Hialeah, FL 3301209-2026
Skills
- Customer Service
- Active Listening
- Regulatory Compliance
- Team Management
- Sales & Promotion
- Problem Solving
- Communication
- Organization & Time Management
- Safety & Hazard Awareness
- Inventory & Supply Management
- Leadership
- Staff Training
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
American Sign Language
Elementary
Certification
- Lifeguard Certified
- CPR Certified
- First Aid Certified
Timeline
Deck Ambassador Manager
British Swim School Greater Miami - Pembroke Pines
04.2026 - Current
Deck Ambassador
British Swim School Greater Miami - Pembroke Pines
05.2025 - 04.2026
High School Diploma -
Mater Lakes Academy Charter
Associate of Science - Nursing
Miami Dade College