Sofia Zorio
Tallahassee,FL
Summary
Knowledgeable Universal Banker equipped to handle fast-paced banking work. Serves customers with expertise in business and personal banking. Highly proficient in handling teller work, setting up accounts, and selling bank products. Known for high productivity and efficient task completion. Skilled in customer service, financial advising, and risk management. Excel at communication, problem-solving, and adaptability to meet client needs and support team objectives. While maintaining a strong ground in bank security.
Overview
6
6
years of professional experience
Work History
Universal Banker
Prime Meridian Bank
Tallahassee, FL
10.2024 - 01.2026
- Built and maintained strong relationships with clients to promote long-term loyalty and satisfaction and identified clients' financial needs and recommended appropriate banking products, services, or solutions.
- Delivered exceptional customer service by assisting clients with account inquiries, transactions, and product information.
- Actively completed ongoing professional development and product training sessions, and maintained compliance with federal banking regulations (BSA, AML, KYC) and internal audit standards.
- Prepared clients and co-workers for the financial merger by organizing all financial data.
Teller
Centennial Bank
Tallahassee, FL
04.2023 - 10.2024
- Respond to customer requests and inquiries, promote bank products and services, maintain and balance cash supplies, file documents and maintained/cleaned teller areas and lobby.
- Serve customers by managing documents, financial information and transactions in an organized and efficient manner.
- Prioritize safety and security, while maintaining a growing relationship with each and every customer helped or contacted.
Receptionist
Family Dermatology of North Florida
Tallahassee, FL
06.2021 - 10.2021
- Greeting patients upon entering, setting up appointments and directing them to treatment rooms
- Updating and maintaining patient electronic health records, verifying insurance and collecting payments
- Assisting office manager with filing, organizing inventory and other requests
Assistant
QuarryBio
Tallahassee, FL
07.2020 - 05.2021
- General office work including filing and maintaining Microsoft Excel spreadsheets and Microsoft Word documents
- Assist with lab work including producing multiple batches of hand sanitizer and surface sanitizer
- Lab upkeep and weekly cleaning of lab glassware and equipment
- Managing inventory including restocking/inputting new inventory into computer system
Education
Highschool Graduate -
FLVS
Tallahassee, FL05-2022
TCC-FSU Program - Finance
Florida State University
Tallahassee, FLSkills
- Data analysis
- Proficient with Microsoft Excel
- Proficient with Google Sheets
- Proficient with Microsoft Word
- Proficient with Google Docs
- Proficient with Google Slides
- Proficient with internet research
- Effective communicator
- Detail-oriented
- Dependable
- Fast learner
- Beginner level Spanish
Volunteer Experience
Acquired over 500 hours of community service since 2015, ranging from volunteering at pre-schools, assisting children's ballet classes, trash pick-up meetings around the community, Shine Tallahassee a community for Down Syndrome, and various events with the Boys and Girls Club of Tallahassee and Hunger Fight Tallahassee.
Timeline
Universal Banker
Prime Meridian Bank
10.2024 - 01.2026
Teller
Centennial Bank
04.2023 - 10.2024
Receptionist
Family Dermatology of North Florida
06.2021 - 10.2021
Assistant
QuarryBio
07.2020 - 05.2021
Highschool Graduate -
FLVS
TCC-FSU Program - Finance
Florida State University