Sofiamaria Monagas

Pediatric Professional Associates | August 2022 – September 2023

Office Clerk (Part-Time, High School Position)

• Filed patient medical records, and scanned documents into the system.
• Answered phone calls and directed inquiries appropriately.
• Welcomed patients, and assisted with front desk check-in procedures.

GLANZ Aesthetics and Endocrinology | 03/2025 – Current

Aesthetician & Laser Technician

• Provided personalized skincare consultations to diverse clientele
• Administered advanced facial treatments including DiamondGlow, AquaGold, extractions, and chemical peels
• Performed laser procedures such as IPL photofacials, fractional CO2 resurfacing, OPUS skin tightening, Clearlift (for nail fungus, tattoo removal, melasma), and Soprano laser hair removal
• Prepared and performed medical-grade treatments including microdermabrasion, dermaplaning, and laser therapies
• Worked with topical numbing agents for laser procedures to ensure client comfort
• Collaborated with medical professionals to enhance patient treatment plans and outcomes
• Maintained clean, sanitized treatment rooms in compliance with health and safety standards
• Reviewed clients' medical histories to determine safe and effective treatment plans

GLANZ Aesthetics and Endocrinology | 03/2025 – Current

Front Desk

• Greeted and checked in/out patients, maintaining a welcoming and professional front desk environment
• Answered multi-line phones, returned client calls, and scheduled appointments using medical software
• Scheduled consultations and treatments, verifying insurance eligibility prior to appointments
• Processed payments, handled copays, and maintained accurate records of charges
• Performed administrative tasks: managing client files, ordering supplies, responding to inquiries, and processing transactions
• Handled and resolved client complaints with professionalism and efficiency
• Made daily follow-up calls in response to social media inquiries to schedule appointments